HP C7100 HP All-in-One is having problems sending a manual fax

Page 89

Troubleshooting and support

Chapter 5

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.

Cause The number you entered when sending the fax is not in the proper format. Solution Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.

Cause The receiving fax machine is having problems.

Solution To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

The HP All-in-One is having problems sending a manual fax

Cause The recipient's fax machine might not support receiving faxes manually. Solution Check with the recipient to see if their fax machine can receive faxes manually.

Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones.

Solution If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.

Cause The telephone used to initiate the fax call was not connected directly to the HP All- in-One or was not connected properly.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

86	HP Photosmart C7100 All-in-One series

Image 89

Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy ScanLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardWhat you need for an ad hoc network Wireless ad hoc network setupPrepare a Windows XP computer To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security CenterPrepare a Mac To create a new network profile Create a network profile for other operating systemsSelect Create Network… Click Show OptionsTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel To restore network defaults Restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offAutomatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settingsParameter Wired 802.3 network settingsDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Not applicable ServiceUp modem, and answering MachineTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitterAnswering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panel Load originals Load originals and load paperLoad 10 x 15 cm 4 x 6 inch photo paper To load an original on the glassTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holderTo load 35 mm slides To load 35 mm negativesLower the lid of the HP All-in-One before starting the scan Make a copy Avoid paper jamsScan an image To make a copy from the control panelMake reprints of your photos Scan an original to a computerPress Scan Menu Press OK to select Select ComputerScan an original to a memory card or storage device Defaults optionPrint Options Print PreviewTo save a scan to a memory card or storage device Scan slides or negative filmTo scan a slide or negative To change the original typeTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo edit the selected photo before printing To print more than one copy of the selected photoTo select additional photos for printing Press OK to select Select to PrintPrint Preview Print Now Print from a software applicationTo print from a software application Windows To print from a software application MacPress Fax Menu Send a basic faxPress Start Fax Black Press Start Fax Black againTo replace the ink cartridges Replace the ink cartridgesIf you do not have another page to fax Use the HP All-in-One features Align the printer Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Clean the exteriorTo uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong languageHP All-in-One does not print Fax setup troubleshootingFax test failed What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedDial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is activeYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase To clear a paper jam from the rear door Clear paper jamsInformation on ink cartridges Calibration errorInk cartridge messages Cannot printInk cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration nearOriginal HP ink depleted Print head assembly is stalledNon-HP ink Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a callPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsFax specifications Physical specificationsInk cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112