●If you are using a phone splitter, this can cause faxing problems. (A splitter is a
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the HP
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the HP
Note If you use the
Troubleshooting and support
Back view of the HP All-in-One
1Telephone wall jack
2Use the phone cord supplied in the box with the HP
2.After you have connected the phone cord to the port labeled
3.Try to send or receive a test fax.
●Make sure you use the phone cord that came with the HP
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
●Make sure you used the phone cord supplied in the box with the HP
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