HP C7100 manual Hardware setup troubleshooting, To uninstall from a Mac and then reinstall

Page 78

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

To uninstall from a Mac and then reinstall

1.Disconnect the HP All-in-One from your Mac.

2.Open the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, restart your computer.

5.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause The HP All-in-One is not properly connected to a power supply.

Solution

●Make sure the power cord is firmly connected to both the HP All-in-One and the power source. Plug the power cord into a grounded power outlet, surge protector, or power strip.

Troubleshooting and support

1Power connection

2Grounded power outlet

●If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All- in-One directly into a grounded power outlet.

●Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

●If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause You pressed the On button too quickly.

Solution The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off.

Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Basics Guide

75

Page 77 Page 79
Image 78
Page 77 Page 79
Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Copy Print photosPrint from your computer ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup What you need for an ad hoc networkTo prepare your computer To disable LAN connections with Windows XPPrepare a Windows XP computer On the Windows Control Panel, click Security CenterPrepare a Mac Select Create Network… Create a network profile for other operating systemsTo create a new network profile Click Show OptionsConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard Turn the wireless radio on and off Restore network defaultsTo restore network defaults To turn the wireless radio on and offAutomatic Full Half To access the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server Use the Embedded Web ServerTo access the Embedded Web Server setup wizard Network configuration page definitionsUse the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Up modem, and answering ServiceNot applicable MachineCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter FaxCase I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelSet the fax header To set a default fax header from the control panel Load 10 x 15 cm 4 x 6 inch photo paper Load originals and load paperLoad originals To load an original on the glassLoad an original in the Slide and Negative Film holder To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayTo load 35 mm negatives To load 35 mm slidesLower the lid of the HP All-in-One before starting the scan Scan an image Avoid paper jamsMake a copy To make a copy from the control panelPress Scan Menu Scan an original to a computerMake reprints of your photos Press OK to select Select ComputerPrint Options Defaults optionScan an original to a memory card or storage device Print PreviewTo scan a slide or negative Scan slides or negative filmTo save a scan to a memory card or storage device To change the original typePrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing To print more than one copy of the selected photoTo edit the selected photo before printing Press OK to select Select to PrintTo print from a software application Windows Print from a software applicationPrint Preview Print Now To print from a software application MacPress Start Fax Black Send a basic faxPress Fax Menu Press Start Fax Black againReplace the ink cartridges If you do not have another page to faxTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassClean the exterior To clean the lid backingUninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax setup troubleshooting Fax test failedHP All-in-One does not print Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedWhat to do Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network setup troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorInk cartridge messages Calibration errorInformation on ink cartridges Cannot printInk cartridges are expired Ink cartridge problemInk cartridges are empty Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Printer alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soonWrong ink cartridges installed HP support by phone Additional warranty optionsSupport process Phone support period Placing a callSystem requirements Paper specificationsPrint specifications Paper tray capacitiesFax specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Environmental specificationsInk cartridge warranty information Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112
Top Page Image Contents