HP C5180, C5140, C5150 Uninstall and reinstall the software, Troubleshooting common setup issues

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Troubleshooting and support

2 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

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HP Photosmart C5100 All-in-One series

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Print photos HP All-in-One at a glancePrint from your computer CopyLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingConnect the HP All-in-One to the network Install the software for a network connectionTo connect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareTo load an original on the glass Load originals and load paperTo load full-size paper HP All-in-One overview Make a copy Avoid paper jamsTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To make a copy from the control panel Scan an imageTo save a scan to a memory card To scan a photo and reprint itTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridges HP All-in-One overview To clean the glass Clean the HP All-in-OneTo clean the lid backing Clean the exterior Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPComputer is unable to discover the HP All-in-One To check your LAN card WindowsTo make sure your network connection is active Ink cartridge messages Clear paper jamsTo clear a paper jam from the rear door Ink cartridge problem Calibration errorCannot print Ink cartridges are expired Ink cartridges are emptyInk expiration near Non-HP inkTo clear the print head assembly Print head assembly is stalledOriginal HP ink depleted Print head failureReplace ink cartridges soon Wrong ink cartridges installedSupport process If you have a problem, follow these stepsHP support by phone Phone support period Placing a callAfter the phone support period Additional warranty optionsPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsPhysical specifications Power specificationsRegulatory notices Ink cartridge warranty informationRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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