HP C5180, C5140 Clear paper jams, Ink cartridge messages, To clear a paper jam from the rear door

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Troubleshooting and support

Chapter 2

I am using a cable modem without a router and I do not have IP addresses

Cause If you have a computer with a cable modem, a separate Local Area Network (LAN) for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses to the other computers and to the HP All-in-One.

Solution

To obtain an IP address for the computer with the cable modem

➔Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the computer with the cable modem.

To assign IP addresses to the remaining computers and the HP All-in-One

➔Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One. Do not assign a static IP address.

Clear paper jams

If the HP All-in-One has a paper jam, check the rear door.

To clear a paper jam from the rear door

1.Turn off the HP All-in-One.

2.Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

3.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

4.Replace the rear door. Gently push the door forward until it snaps into place.

5.Turn on the HP All-in-One, and then press OK to continue the current job.

Ink cartridge messages

The following is a list of ink cartridge error messages:

●Calibration error

●Cannot print

●The following ink cartridges cannot be used after device initialization and must be replaced

●Ink cartridge problem

●Ink cartridge(s) are empty

●Ink cartridge(s) are expired

28	HP Photosmart C5100 All-in-One series

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Copy HP All-in-One at a glancePrint photos Print from your computerLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingConnect the HP All-in-One to the network Install the software for a network connectionTo connect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareTo load an original on the glass Load originals and load paperTo load full-size paper HP All-in-One overview Make a copy Avoid paper jamsTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To scan a photo and reprint it Scan an imageTo make a copy from the control panel To save a scan to a memory cardTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridgesHP All-in-One overview To clean the glass Clean the HP All-in-OneTo clean the lid backing Clean the exterior Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong language Wrong measurements are showing in menus on the display Network troubleshootingTo check your LAN card Windows Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation Computer is unable to discover the HP All-in-OneTo make sure your network connection is active Ink cartridge messages Clear paper jamsTo clear a paper jam from the rear door Ink cartridge problem Calibration errorCannot print Non-HP ink Ink cartridges are emptyInk cartridges are expired Ink expiration nearPrint head failure Print head assembly is stalledTo clear the print head assembly Original HP ink depletedReplace ink cartridges soon Wrong ink cartridges installedPhone support period Placing a call If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsPaper tray capacities Paper specificationsPrint specifications System requirementsPower specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Ink cartridge warranty informationRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45

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