HP C5150, C5140 Computer is unable to discover the HP All-in-One, To check your LAN card Windows

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Troubleshooting and support

Chapter 2

The computer is unable to discover the HP All-in-One

Cause Cables are not connected properly.

Solution Check the following cables to ensure they are connected properly.

●Cables between the HP All-in-One and the hub or router

●Cables between the hub or router and your computer

●Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause Your Local Area Network card (LAN card) is not set up properly.

Solution Make sure that your LAN card is set up properly.

To check your LAN card (Windows)

1.Right-click My Computer.

2.In the System Properties dialog box, click the Hardware tab.

3.Click Device Manager.

4.Make sure your card shows up under Network Adapters.

5.Refer to the documentation that came with your card.

To check your LAN card (Mac)

1.Click the Apple icon on the Menu bar.

2.Select About This Mac and then click More Info. The System Profiler is displayed.

3.In the System Profiler, click Network. Make sure your LAN card appears in the list.

Cause You do not have an active network connection.

Solution Check to see if you have an active network connection.

To see if you have an active network connection

➔Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP All-in-One. The lights indicate the following:

a.Top light: If this light is a solid green, the device is properly connected to the network, and communications have been established. If the top light is off, there is no network connection.

b.Bottom light: This yellow light flashes when data is being sent or received by the device over the network.

To establish an active network connection

1.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

2.If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.

I received a System Requirements Error: No TCP/IP

Cause Your Local Area Network (LAN) card (NIC) is not installed properly.

Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.

The Printer not Found screen appears during installation

Cause The HP All-in-One is not turned on.

Solution Turn on the HP All-in-One.

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HP Photosmart C5100 All-in-One series

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Print photos HP All-in-One at a glancePrint from your computer CopyLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingTo connect the HP All-in-One to the network Install the software for a network connectionConnect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareTo load full-size paper Load originals and load paperTo load an original on the glass HP All-in-One overview To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jamsMake a copy To make a copy from the control panel Scan an imageTo save a scan to a memory card To scan a photo and reprint itTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridgesHP All-in-One overview To clean the lid backing Clean the HP All-in-OneTo clean the glass Clean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshooting To uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPComputer is unable to discover the HP All-in-One To check your LAN card WindowsTo make sure your network connection is active To clear a paper jam from the rear door Clear paper jamsInk cartridge messages Cannot print Calibration errorInk cartridge problem Ink cartridges are expired Ink cartridges are emptyInk expiration near Non-HP inkTo clear the print head assembly Print head assembly is stalledOriginal HP ink depleted Print head failureReplace ink cartridges soon Wrong ink cartridges installedSupport process If you have a problem, follow these stepsHP support by phone Phone support period Placing a callAfter the phone support period Additional warranty optionsPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsPhysical specifications Power specificationsRegulatory model identification number Ink cartridge warranty informationRegulatory notices Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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