HP C5140, C5180, C5150 manual To make sure your network connection is active

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Cause You do not have an active network connection.

Solution Make sure you have an active network connection.

To make sure your network connection is active

1.If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.

2.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

3.Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.

Cause Cables are not connected properly.

Solution Check the following cables to ensure they are connected properly:

●Cables between the HP All-in-One and the hub or router

●Cables between the hub or router and your computer

●Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution Temporarily disable the firewall, anti-virus, or anti-spyware, and uninstall and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution Try temporarily disabling the VPN before proceeding with the installation.

Note The HP All-in-One functionality will be limited during VPN sessions.

Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Solution Try reinserting the cables. Or, if necessary, try a different cable.

Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution This indicates that the HP All-in-One is not connected properly to the network. Check the following:

●Make sure all cables are connected properly and securely.

●If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the device.

●Make sure the HP All-in-One is on the correct network.

Cause The HP All-in-One is on the wrong subnet or gateway.

Solution Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Print from your computer HP All-in-One at a glancePrint photos CopyLabel Description Control panel features Label Name and DescriptionUse the HP Photosmart software Access the onscreen Help Find more informationFinish setting up networking What you need for a wired networkInstall the software for a network connection Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network To install the Windows HP All-in-One software To install the Mac HP All-in-One softwareLoad originals and load paper To load an original on the glassTo load full-size paper HP All-in-One overview Avoid paper jams Make a copyTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To save a scan to a memory card Scan an imageTo make a copy from the control panel To scan a photo and reprint itPrint Options To scan to a computerPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Windows To print from a software application MacReplace the ink cartridges To replace the ink cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glassTo clean the lid backing Clean the exterior Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionNetwork troubleshooting Wrong measurements are showing in menus on the displayComputer is unable to discover the HP All-in-One Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To check your LAN card WindowsTo make sure your network connection is active Clear paper jams Ink cartridge messagesTo clear a paper jam from the rear door Calibration error Ink cartridge problemCannot print Ink expiration near Ink cartridges are emptyInk cartridges are expired Non-HP inkOriginal HP ink depleted Print head assembly is stalledTo clear the print head assembly Print head failureWrong ink cartridges installed Replace ink cartridges soonHP support by phone If you have a problem, follow these stepsSupport process Phone support period Placing a callAdditional warranty options After the phone support periodSystem requirements Paper specificationsPrint specifications Paper tray capacitiesPhysical specifications Copy specificationsScan specifications Power specificationsInk cartridge warranty information Regulatory noticesRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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