HP C5140 Ink cartridges are empty, Ink cartridges are expired, Ink expiration near, Non-HP ink

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Troubleshooting and support

Chapter 2

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see: Replace the ink cartridges

Ink cartridge(s) are empty

Cause The indicated ink cartridge(s) are out of ink.

Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).

For more information, see:

Replace the ink cartridges

Ink cartridge(s) are expired

Cause The ink in the indicated ink cartridge(s) is at the expiration date.

Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see:

●Replace the ink cartridges

●Ink cartridge warranty information

Ink expiration near

Cause The ink in the indicated ink cartridge(s) is near expiration. Solution One or more of the ink cartridges are near their expiration date.

Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All- in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see: Replace the ink cartridges

Non-HP ink

Cause The HP All-in-One detected non-HP ink. Solution Replace the indicated ink cartridge(s).

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non- HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

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HP Photosmart C5100 All-in-One series

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Print photos HP All-in-One at a glancePrint from your computer CopyLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingInstall the software for a network connection Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareLoad originals and load paper To load an original on the glassTo load full-size paper HP All-in-One overview Avoid paper jams Make a copyTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To make a copy from the control panel Scan an imageTo save a scan to a memory card To scan a photo and reprint itTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glassTo clean the lid backing Clean the exterior Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPComputer is unable to discover the HP All-in-One To check your LAN card Windows To make sure your network connection is active Clear paper jams Ink cartridge messagesTo clear a paper jam from the rear door Calibration error Ink cartridge problemCannot print Ink cartridges are expired Ink cartridges are emptyInk expiration near Non-HP inkTo clear the print head assembly Print head assembly is stalledOriginal HP ink depleted Print head failureReplace ink cartridges soon Wrong ink cartridges installedSupport process If you have a problem, follow these stepsHP support by phone Phone support period Placing a callAfter the phone support period Additional warranty optionsPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsPhysical specifications Power specificationsInk cartridge warranty information Regulatory noticesRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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