HP C5180, C5140 Network troubleshooting, Wrong measurements are showing in menus on the display

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6.Press to highlight Set Country/Region, and then press OK.

7.Pressto scroll through the countries/regions. When the country/region you want to use appears, press OK.

8.When prompted, press to highlight Yes or No, and then press OK.

The wrong measurements are showing in menus on the display

Cause You might have selected the incorrect country/region when setting up the HP All-in- One. The country/region you select determines the paper sizes shown on the display. Solution To change the country/region, you must reset the language settings. You can change the language settings at any time from the Preferences menu.

I received a message on the display that the printer alignment failed

Cause The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper).

Solution Load unused plain white letter or A4 paper into the input tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on the display, there might be some packing material inside the HP All-in-One. Open the ink cartridge door, and check for obstructions in the device. Remove any packing materials or other obstructions.

The HP All-in-One does not print

Cause The HP All-in-One and computer are not communicating with each other.

Solution Check the connection between the HP All-in-One and computer.

Cause There might be a problem with one or more of the ink cartridges.

Solution Check that the ink cartridges are installed properly and have ink.

Cause The HP All-in-One might not be turned on.

Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

Cause The HP All-in-One might be out of paper.

Solution Load paper in the input tray.

Network troubleshooting

This section contains network troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues.

●The computer is unable to discover the HP All-in-One

●I received a System Requirements Error: No TCP/IP

●The Printer not Found screen appears during installation

●I am using a cable modem without a router and I do not have IP addresses

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance Print photosPrint from your computer CopyLabel Description Control panel features Label Name and DescriptionUse the HP Photosmart software Access the onscreen Help Find more informationFinish setting up networking What you need for a wired networkConnect the HP All-in-One to the network Install the software for a network connectionTo connect the HP All-in-One to the network To install the Windows HP All-in-One software To install the Mac HP All-in-One softwareTo load an original on the glass Load originals and load paperTo load full-size paper HP All-in-One overview Make a copy Avoid paper jamsTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Scan an image To make a copy from the control panelTo save a scan to a memory card To scan a photo and reprint itPrint Options To scan to a computerPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Windows To print from a software application MacReplace the ink cartridges To replace the ink cartridgesHP All-in-One overview To clean the glass Clean the HP All-in-OneTo clean the lid backing Clean the exterior Troubleshooting common setup issues Uninstall and reinstall the software To uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionNetwork troubleshooting Wrong measurements are showing in menus on the displayReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationComputer is unable to discover the HP All-in-One To check your LAN card WindowsTo make sure your network connection is active Ink cartridge messages Clear paper jamsTo clear a paper jam from the rear door Ink cartridge problem Calibration errorCannot print Ink cartridges are empty Ink cartridges are expiredInk expiration near Non-HP inkPrint head assembly is stalled To clear the print head assemblyOriginal HP ink depleted Print head failureWrong ink cartridges installed Replace ink cartridges soonIf you have a problem, follow these steps Support processHP support by phone Phone support period Placing a callAdditional warranty options After the phone support periodPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsPhysical specifications Power specificationsRegulatory notices Ink cartridge warranty informationRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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