HP C5140, C5180, C5150 Display shows the wrong language, To set your language and country/region

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Troubleshooting and support

Chapter 2

Solution The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off.

Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Cause The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.

Solution You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The display shows the wrong language

Solution You can change the language settings at any time from the Preferences menu.

To set your language and country/region

1.Press Setup.

2.Press to highlight Preferences, and then press OK.

3.Press to highlight Set Language, and then press OK.

4.Press to scroll through the languages. When the language you want to use appears, press OK.

5.When prompted, press to highlight Yes or No, and then press OK.

24	HP Photosmart C5100 All-in-One series

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Copy HP All-in-One at a glancePrint photos Print from your computerLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingInstall the software for a network connection Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareLoad originals and load paper To load an original on the glassTo load full-size paper HP All-in-One overview Avoid paper jams Make a copyTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To scan a photo and reprint it Scan an imageTo make a copy from the control panel To save a scan to a memory cardTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glassTo clean the lid backing Clean the exterior Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Network troubleshootingTo check your LAN card Windows Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation Computer is unable to discover the HP All-in-OneTo make sure your network connection is active Clear paper jams Ink cartridge messagesTo clear a paper jam from the rear door Calibration error Ink cartridge problemCannot print Non-HP ink Ink cartridges are emptyInk cartridges are expired Ink expiration nearPrint head failure Print head assembly is stalledTo clear the print head assembly Original HP ink depletedReplace ink cartridges soon Wrong ink cartridges installedPhone support period Placing a call If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsPaper tray capacities Paper specificationsPrint specifications System requirementsPower specifications Copy specificationsScan specifications Physical specificationsInk cartridge warranty information Regulatory noticesRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45

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