HP C5140, C5180, C5150 Support process, HP support by phone, Phone support period Placing a call

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If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see: Replace the ink cartridges

Cause The wrong ink cartridge(s) are installed.

Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One.

For more information, see: Replace the ink cartridges

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP All-in-One

–Valuable HP All-in-One and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the inside back cover of this guide.

●Phone support period

●Placing a call

●After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

●Model number (located on the label on the front of the HP All-in-One)

●Serial number (located on the back or bottom of the HP All-in-One)

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance Print photosPrint from your computer CopyLabel Description Control panel features Label Name and DescriptionUse the HP Photosmart software Access the onscreen Help Find more informationFinish setting up networking What you need for a wired networkInstall the software for a network connection Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network To install the Windows HP All-in-One software To install the Mac HP All-in-One softwareLoad originals and load paper To load an original on the glassTo load full-size paper HP All-in-One overview Avoid paper jams Make a copyTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Scan an image To make a copy from the control panelTo save a scan to a memory card To scan a photo and reprint itPrint Options To scan to a computerPrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Windows To print from a software application MacReplace the ink cartridges To replace the ink cartridgesHP All-in-One overview Clean the HP All-in-One To clean the glassTo clean the lid backing Clean the exterior Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionNetwork troubleshooting Wrong measurements are showing in menus on the displayReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationComputer is unable to discover the HP All-in-One To check your LAN card WindowsTo make sure your network connection is active Clear paper jams Ink cartridge messagesTo clear a paper jam from the rear door Calibration error Ink cartridge problemCannot print Ink cartridges are empty Ink cartridges are expiredInk expiration near Non-HP inkPrint head assembly is stalled To clear the print head assemblyOriginal HP ink depleted Print head failureWrong ink cartridges installed Replace ink cartridges soonIf you have a problem, follow these steps Support processHP support by phone Phone support period Placing a callAdditional warranty options After the phone support periodPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsPhysical specifications Power specificationsInk cartridge warranty information Regulatory noticesRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45
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C5180, C5150, C5140 specifications

The HP C5140, C5150, and C5180 are multifunction printers designed to cater to both home and office environments. These models are part of HP's all-in-one series, providing printing, scanning, and copying functionalities in a compact design.

The HP C5140 is known for its straightforward features, offering users a reliable solution for everyday printing needs. It utilizes HP's Thermal Inkjet technology, ensuring vibrant print quality with sharp text and vivid colors. The printer accommodates various paper sizes and types, making it versatile for different printing tasks. Additionally, the C5140 supports borderless printing, which is particularly beneficial for creating photo prints that extend to the edge of the paper, enhancing its appeal for photography enthusiasts.

Stepping up, the HP C5150 offers additional features, including enhanced speed and print resolution. Users can print documents at a rate of up to 30 pages per minute for black and white and 24 pages for color, which is ideal for busy home offices. The C5150 also incorporates a built-in memory for easier handling of printing jobs, ensuring a smooth workflow. The model supports direct photo printing from PictBridge-enabled cameras, eliminating the need for a computer and allowing for instant photo prints.

The HP C5180 takes things further with its all-around capabilities. This model features a high-resolution scanner that can handle both flat and high-volume document scanning with automatic document feeding. With a scanning resolution of up to 4800 x 1200 dpi, users can achieve professional-grade scans, making it a favorite for users who require quality digital archiving of photos and documents. The C5180 also enhances convenience with its LCD display, which allows for easy navigation through its features and settings.

All three models utilize HP's Instant Ink program, which helps users maintain their ink supplies efficiently by ordering cartridges automatically when running low. They also support USB connectivity and can be integrated into home networks for shared access.

In summary, the HP C5140, C5150, and C5180 offer a range of features suitable for various printing tasks. With their reliable inkjet technology, user-friendly designs, and additional functionalities, they cater to diverse user needs, making them valuable assets in any home or small office setup.
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