If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see: Replace the ink cartridges
Cause The wrong ink cartridge(s) are installed.
Solution The first time you set up and use the HP
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP
For more information, see: Replace the ink cartridges
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
–Fast access to qualified online support specialists
–Software and driver updates for the HP
–Valuable HP
–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
For a list of support phone numbers, see the inside back cover of this guide.
●Phone support period
●Placing a call
●After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP
●Model number (located on the label on the front of the HP
●Serial number (located on the back or bottom of the HP
●Messages that appear when the situation occurs
●Answers to these questions:
–Has this situation happened before?
–Can you
Troubleshooting and support
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