HP 6500A - E710a Solve setup problems, Problems setting up the printer, Problems setting up fax

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4. Solve setup problems

The following sections provide help with problems you might have while setting up the printer.

If you need more help, see the user guide (which is available on your computer after you install the software).

English

Problems setting up the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with plain, white, unused A4- or Letter-size (8.5x11 inch) paper.

•Make sure that any cords and cables that you are using (such as a USB cable or Ethernet cable) are in good working order.

•Make sure the (Power) light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Make sure the printer is displaying the home screen and that no other lights on the printer’s control panel are lit or blinking.

•Make sure that the power cord and power adapter are securely connected and that the power source is working properly.

•Make sure paper is loaded correctly in the tray and is not jammed in the printer.

•Make sure that all latches and covers are closed properly.

Problems installing the software

•Before installing software, make sure that all other programs are closed.

•If the computer does not recognize the path to the CD drive that you type, make sure that you are specifying the correct drive letter.

•If the computer cannot recognize the HP software CD in the CD drive, inspect the HP software CD for damage. You can also download the HP software from the HP Web site (www.hp.com/support).

•If you are using a computer running Windows and are connecting using a USB cable, make sure that the USB drivers have not been disabled in the Windows Device Manager.

Problems setting up fax

This section contains information about solving problems you might have when setting up fax for the printer.

Note: If the printer is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the printer. The test will fail if the printer is not set up properly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see “Step 2: Test fax setup” on page 8.

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Contents Officejet 6500A Page Contents Where’s the user guide? Use the printerHP Digital Fax Fax to PC and Fax to Mac HP Digital SolutionsInternet features Scan to ComputerMarketsplash by HP HP AppsHP ePrint Set up fax Set up and use faxFinding fax setup information Connect the printer to the phone line What is a distinctive ring service?Before you begin… Connecting additional equipment Connecting to a DSL/ADSL lineConfigure fax settings Test fax setupWhere can I change fax settings? Touch the ring pattern assigned by your telephone Send a fax Use faxSend a standard fax Send a fax from an extension phone Receive faxesReceive a fax manually Faxes and your voice mail serviceWorking with reports and logs Receive a fax automaticallyFax and digital phone services Connecting without a wireless router Set up wireless 802.11 communication some models onlyConnect the printer to your wireless network What is my network name and passkey?Test the wireless connection Install software for your printerWindows Mac OS Change the connection methodProblems setting up fax Solve setup problemsProblems setting up the printer Problems installing the softwarePrinter is having problems sending and receiving faxes Check the list of possible problemsRun the fax test Printer cannot send faxes but can receive faxes Printer can send faxes but cannot receive faxesWindows Wireless 802.11 setup problemsMake sure the wireless 802.11 light is turned on Check the wireless signal strengthRun the Wireless Network Test Restart components of the wireless networkTo open the EWS Use the Embedded Web server EWSHewlett-Packard limited warranty statement Page Table des matières Où trouver le guide de l’utilisateur ? Utilisation de limprimanteFonctions Internet Solutions numériques HPNumérisation vers un ordinateur HP Apps Configuration du télécopieur Installation et utilisation du télécopieurObtention des informations de configuration du télécopieur Avant de commencer Étape 1 Connexion de limprimante à la ligne téléphoniqueConnexion à une ligne DSL/ADSL Sonnerie distincte DéfinitionConnexion déquipements supplémentaires Étape 2 Test de la configuration du télécopieurOù puis-je modifier les paramètres de télécopie ? Étape 3 Configuration des paramètres de télécopiePuis touchez Vitesse de Envoi dune télécopie standard Utilisation du télécopieurEnvoi dune télécopie Informations supplémentairesEnvoi dune télécopie depuis un téléphone personnel Réception de télécopiesRéimpression des télécopies reçues en mémoire Télécopies et service de messagerie vocaleRéception dune télécopie en mode automatique Réception dune télécopie en mode manuelPour effacer le journal de télécopies Services de télécopie et de téléphonie numériqueUtilisation de rapports et de journaux Pour imprimer un rapportQuels sont le nom et le mot de passe de mon réseau ? Étape 1 Connexion de limprimante à votre réseau sans filConnexion sans routeur sans fil Étape 3 Vérification de la connexion sans fil Étape 2 Installation du logiciel de votre imprimanteChanger de méthode de connexion Problèmes de configuration du télécopieur Résolution des problèmes de configurationProblèmes de configuration de limprimante Problèmes liés à linstallation du logicielÉtape 2 Liste des problèmes possibles Étape 1 Exécution du test de télécopiePage Une fois les problèmes résolus Étape 2. Vérifiez la puissance du signal sans filProblèmes de communication sans fil Étape 1 Vérifiez que le voyant sans fil 802.11 est alluméÉtape 4. Exécutez le test du réseau sans fil Étape 3. Relancez les composants du réseau sans filPour ouvrir le serveur Web intégré Utilisation du serveur Web intégréDéclaration de garantie limitée Hewlett-Packard Contenido ¿Dónde se encuentra la guía del usuario? Uso de la impresora¡Sepa más Funciones de InternetEscanear para equipo Fax digital HP Fax a PC y Fax a MacMarketsplash por HP Configurar para fax Configurar y usar el faxBúsqueda de información de configuración de fax Antes de comenzar… Paso 1 Conecte la impresora a la línea telefónica¿Qué es un servicio de timbre especial? Conexión de equipo adicional Conexión a línea DSL/ADSLPaso 3 Configure los ajustes de fax Paso 2 Prueba de la configuración de fax¿Dónde puedo cambiar los ajustes de fax? Español Enviar un fax Usar el faxEnviar un fax estándar Enviar un fax desde una extensión Recibir faxesReimpresión de faxes recibidos desde la memoria Faxes y servicio de correo de vozRecibir un fax automáticamente Recepción manual de un faxTrabajo con informes y registros Fax y servicios telefónicos digitalesPara imprimir un informe ¿Cuál es mi nombre de red y clave de acceso? Paso 1 Conecte la impresora a la red inalámbricaConexión sin direccionador inalámbrico Paso 3 Compruebe la conexión inalámbrica Paso 2 Instale el software de la impresoraCambiar el método de conexión Problemas para configurar el fax Resolver problemas de configuraciónProblemas para configurar la impresora Problemas durante la instalación del softwarePaso 1 Ejecute la prueba del fax Paso 2 Revise la lista de posibles problemasLa impresora no puede enviar faxes pero sí recibirlos La impresora puede enviar faxes pero no recibirlosReducción de la interferencia Problemas de configuración inalámbricaDespués de resolver los problemas Paso 2. Compruebe la intensidad de la señal inalámbricaPaso 4 Ejecute la prueba de red inalámbrica Paso 3 Reinicie los componentes de la red inalámbricaPara abrir el EWS Uso del servidor Web incorporado EWSDeclaración de garantía limitada de Hewlett-Packard Page Sumário Onde está o manual do usuário? Usar a impressoraDigitalizar para o computador Recursos de InternetFax digital da HP Fax para PC e Fax para Mac Marketsplash da HP Configurar fax Configuração e uso do faxComo obter informações sobre a configuração de fax Antes de começar Etapa 1 Conecte a impressora à linha telefônicaConectar a uma linha DSL/ADSL Que é o serviço de toque diferenciado?Como conectar equipamentos adicionais Etapa 2 Testar configuração do faxOnde posso alterar as configurações de fax? Etapa 3 Defina configurações de faxPara aprender mais Usar o faxEnviar um fax padrão Enviar um faxEnviar um fax de uma extensão de telefone Fax e o seu serviço de correio de voz Recebimento de faxesReceber um fax automaticamente Receber um fax manualmente Como trabalhar com relatórios e registrosImprimir novamente os faxes recebidos usando a memória Para imprimir um relatório Serviços de fax e telefone digitalPara limpar o registro de fax Qual é o nome e a senha da minha rede? Etapa 1 Conecte a impressora à rede sem fioConectar sem um roteador sem fio Etapa 3 Teste a conexão da comunicação sem fio Etapa 2 Instale o software para a impressoraAlterar o método de conexão Problemas na configuração de fax Solução de problemas de configuraçãoProblemas na configuração da impressora Problemas durante a instalação do softwareDispositivo está com problemas para enviar e receber faxes Etapa 2 Verifique a lista de possíveis problemasEtapa 1 Execute o teste de fax Impressora não consegue enviar fax, mas pode recebê-los Impressora consegue enviar fax, mas não pode recebê-losComo reduzir a interferência Problemas de configuração sem fioApós resolver os problemas Etapa 2. Verifique a força do sinal da comunicação sem fioEtapa 4. Execute o Teste de rede sem fio Etapa 3. Reinicie os componentes da rede sem fioPara abrir o EWS Utilize o EWS servidor da Web incorporadoPage CN557-90002* *CN557-90002

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