HP 6500A - E710a, 6500A Plus - E710n manual Printer can send faxes but cannot receive faxes

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The printer can send faxes but cannot receive faxes

•If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings.

•If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually.

•If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically.

•If you have an answering machine on the same phone line with the printer:

--Check that the answering machine is working properly.

--Make sure the printer is set to receive faxes automatically.

--Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

--Disconnect the answering machine and then try receiving a fax.

--Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

•Other equipment that uses the same phone line might be causing the fax test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem.

English

The printer cannot send faxes but can receive faxes

•The printer might be dialing too fast or too soon. For example, if you need to access an outside line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax number you are sending to). To enter a pause, touch *@ and select a dash (-).If you are having problems sending a fax manually from a phone that is connected directly to the printer the printer—and if you are in the following countries/ regions—you must use the keypad on the telephone to send the fax:

Argentina	Australia
Brazil	Canada
Chile	China
Colombia	Greece
India	Indonesia
Ireland	Japan
Korea	Latin America
Malaysia	Mexico
Philippines	Poland
Portugal	Russia
Saudi Arabia	Singapore
Spain	Taiwan
Thailand	USA
Venezuela	Vietnam

Solve setup problems 19

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Contents Officejet 6500A Page Contents Where’s the user guide? Use the printerInternet features HP Digital SolutionsScan to Computer HP Digital Fax Fax to PC and Fax to MacHP Apps Marketsplash by HPHP ePrint Set up and use fax Set up faxFinding fax setup information What is a distinctive ring service? Connect the printer to the phone lineBefore you begin… Connecting additional equipment Connecting to a DSL/ADSL lineTest fax setup Configure fax settingsWhere can I change fax settings? Touch the ring pattern assigned by your telephone Use fax Send a faxSend a standard fax Send a fax from an extension phone Receive faxesWorking with reports and logs Faxes and your voice mail serviceReceive a fax automatically Receive a fax manuallyFax and digital phone services Connect the printer to your wireless network Set up wireless 802.11 communication some models onlyWhat is my network name and passkey? Connecting without a wireless routerInstall software for your printer Test the wireless connectionWindows Mac OS Change the connection methodProblems setting up the printer Solve setup problemsProblems installing the software Problems setting up faxCheck the list of possible problems Printer is having problems sending and receiving faxesRun the fax test Printer cannot send faxes but can receive faxes Printer can send faxes but cannot receive faxesMake sure the wireless 802.11 light is turned on Wireless 802.11 setup problemsCheck the wireless signal strength WindowsRun the Wireless Network Test Restart components of the wireless networkTo open the EWS Use the Embedded Web server EWSHewlett-Packard limited warranty statement Page Table des matières Où trouver le guide de l’utilisateur ? Utilisation de limprimanteSolutions numériques HP Fonctions InternetNumérisation vers un ordinateur HP Apps Installation et utilisation du télécopieur Configuration du télécopieurObtention des informations de configuration du télécopieur Avant de commencer Étape 1 Connexion de limprimante à la ligne téléphoniqueConnexion à une ligne DSL/ADSL Sonnerie distincte DéfinitionConnexion déquipements supplémentaires Étape 2 Test de la configuration du télécopieurOù puis-je modifier les paramètres de télécopie ? Étape 3 Configuration des paramètres de télécopiePuis touchez Vitesse de Envoi dune télécopie Utilisation du télécopieurInformations supplémentaires Envoi dune télécopie standardEnvoi dune télécopie depuis un téléphone personnel Réception de télécopiesRéception dune télécopie en mode automatique Télécopies et service de messagerie vocaleRéception dune télécopie en mode manuel Réimpression des télécopies reçues en mémoireUtilisation de rapports et de journaux Services de télécopie et de téléphonie numériquePour imprimer un rapport Pour effacer le journal de télécopiesÉtape 1 Connexion de limprimante à votre réseau sans fil Quels sont le nom et le mot de passe de mon réseau ?Connexion sans routeur sans fil Étape 3 Vérification de la connexion sans fil Étape 2 Installation du logiciel de votre imprimanteChanger de méthode de connexion Problèmes de configuration de limprimante Résolution des problèmes de configurationProblèmes liés à linstallation du logiciel Problèmes de configuration du télécopieurÉtape 2 Liste des problèmes possibles Étape 1 Exécution du test de télécopiePage Problèmes de communication sans fil Étape 2. Vérifiez la puissance du signal sans filÉtape 1 Vérifiez que le voyant sans fil 802.11 est allumé Une fois les problèmes résolusÉtape 4. Exécutez le test du réseau sans fil Étape 3. Relancez les composants du réseau sans filPour ouvrir le serveur Web intégré Utilisation du serveur Web intégréDéclaration de garantie limitée Hewlett-Packard Contenido ¿Dónde se encuentra la guía del usuario? Uso de la impresoraEscanear para equipo Funciones de InternetFax digital HP Fax a PC y Fax a Mac ¡Sepa másMarketsplash por HP Configurar y usar el fax Configurar para faxBúsqueda de información de configuración de fax Paso 1 Conecte la impresora a la línea telefónica Antes de comenzar…¿Qué es un servicio de timbre especial? Conexión de equipo adicional Conexión a línea DSL/ADSLPaso 2 Prueba de la configuración de fax Paso 3 Configure los ajustes de fax¿Dónde puedo cambiar los ajustes de fax? Español Usar el fax Enviar un faxEnviar un fax estándar Enviar un fax desde una extensión Recibir faxesRecibir un fax automáticamente Faxes y servicio de correo de vozRecepción manual de un fax Reimpresión de faxes recibidos desde la memoriaFax y servicios telefónicos digitales Trabajo con informes y registrosPara imprimir un informe Paso 1 Conecte la impresora a la red inalámbrica ¿Cuál es mi nombre de red y clave de acceso?Conexión sin direccionador inalámbrico Paso 3 Compruebe la conexión inalámbrica Paso 2 Instale el software de la impresoraCambiar el método de conexión Problemas para configurar la impresora Resolver problemas de configuraciónProblemas durante la instalación del software Problemas para configurar el faxPaso 1 Ejecute la prueba del fax Paso 2 Revise la lista de posibles problemasLa impresora no puede enviar faxes pero sí recibirlos La impresora puede enviar faxes pero no recibirlosDespués de resolver los problemas Problemas de configuración inalámbricaPaso 2. Compruebe la intensidad de la señal inalámbrica Reducción de la interferenciaPaso 4 Ejecute la prueba de red inalámbrica Paso 3 Reinicie los componentes de la red inalámbricaPara abrir el EWS Uso del servidor Web incorporado EWSDeclaración de garantía limitada de Hewlett-Packard Page Sumário Onde está o manual do usuário? Usar a impressoraRecursos de Internet Digitalizar para o computadorFax digital da HP Fax para PC e Fax para Mac Marketsplash da HP Configuração e uso do fax Configurar faxComo obter informações sobre a configuração de fax Antes de começar Etapa 1 Conecte a impressora à linha telefônicaConectar a uma linha DSL/ADSL Que é o serviço de toque diferenciado?Como conectar equipamentos adicionais Etapa 2 Testar configuração do faxOnde posso alterar as configurações de fax? Etapa 3 Defina configurações de faxPara aprender mais Usar o faxEnviar um fax Enviar um fax padrãoEnviar um fax de uma extensão de telefone Recebimento de faxes Fax e o seu serviço de correio de vozReceber um fax automaticamente Como trabalhar com relatórios e registros Receber um fax manualmenteImprimir novamente os faxes recebidos usando a memória Serviços de fax e telefone digital Para imprimir um relatórioPara limpar o registro de fax Etapa 1 Conecte a impressora à rede sem fio Qual é o nome e a senha da minha rede?Conectar sem um roteador sem fio Etapa 3 Teste a conexão da comunicação sem fio Etapa 2 Instale o software para a impressoraAlterar o método de conexão Problemas na configuração da impressora Solução de problemas de configuraçãoProblemas durante a instalação do software Problemas na configuração de faxEtapa 2 Verifique a lista de possíveis problemas Dispositivo está com problemas para enviar e receber faxesEtapa 1 Execute o teste de fax Impressora não consegue enviar fax, mas pode recebê-los Impressora consegue enviar fax, mas não pode recebê-losApós resolver os problemas Problemas de configuração sem fioEtapa 2. Verifique a força do sinal da comunicação sem fio Como reduzir a interferênciaEtapa 4. Execute o Teste de rede sem fio Etapa 3. Reinicie os componentes da rede sem fioPara abrir o EWS Utilize o EWS servidor da Web incorporadoPage CN557-90002* *CN557-90002

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