HP 6500A Plus - E710n, 6500A - E710a manual Run the fax test, Check the list of possible problems

Page 20

Step 1: Run the fax test

Test your fax setup to check the status of the printer and to make sure it is set up properly for faxing. For more information, see ”Set up and use fax” on page 5.

Tip: If you receive a fax communication error that includes an error code, you can find an explanation of the error code at HP’s support Web site

(www.hp.com/support). If prompted, choose your country/region, and then type “fax error codes” in the Search box.

If you are unable to solve the problems using the suggestions provided in the fax test, go to Step 2.

Step 2: Check the list of possible problems

If you have run the fax text but are still having problems setting up fax, check the following list of possible problems and solutions:

The printer is having problems sending and receiving faxes

•Make sure you use the phone cord or adapter that came with the printer. (If you do not use this phone cord or adapter, the display might always show Phone Off Hook.)

•Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment is not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet.

•If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack.

•Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the printer.

•Try connecting a working phone directly to the telephone wall jack and check for a dial tone. If you do not hear a dial tone, contact your telephone company to check the line.

•Make sure you connect the printer to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

•The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

•If you are using a DSL/ADSL service, make sure that you have a DSL/ADSL filter connected. Without the filter, you cannot fax successfully.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.

•You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

18 Solve setup problems

Page 19 Page 21
Image 20
Page 19 Page 21
Contents Officejet 6500A Page Contents Use the printer Where’s the user guide?HP Digital Solutions Internet featuresScan to Computer HP Digital Fax Fax to PC and Fax to MacHP ePrint HP AppsMarketsplash by HP Finding fax setup information Set up and use faxSet up fax Before you begin… What is a distinctive ring service?Connect the printer to the phone line Connecting to a DSL/ADSL line Connecting additional equipmentWhere can I change fax settings? Test fax setupConfigure fax settings Touch the ring pattern assigned by your telephone Send a standard fax Use faxSend a fax Receive faxes Send a fax from an extension phoneFaxes and your voice mail service Working with reports and logsReceive a fax automatically Receive a fax manuallyFax and digital phone services Set up wireless 802.11 communication some models only Connect the printer to your wireless networkWhat is my network name and passkey? Connecting without a wireless routerWindows Install software for your printerTest the wireless connection Change the connection method Mac OSSolve setup problems Problems setting up the printerProblems installing the software Problems setting up faxRun the fax test Check the list of possible problemsPrinter is having problems sending and receiving faxes Printer can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxesWireless 802.11 setup problems Make sure the wireless 802.11 light is turned onCheck the wireless signal strength WindowsRestart components of the wireless network Run the Wireless Network TestUse the Embedded Web server EWS To open the EWSHewlett-Packard limited warranty statement Page Table des matières Utilisation de limprimante Où trouver le guide de l’utilisateur ?Numérisation vers un ordinateur Solutions numériques HPFonctions Internet HP Apps Obtention des informations de configuration du télécopieur Installation et utilisation du télécopieurConfiguration du télécopieur Étape 1 Connexion de limprimante à la ligne téléphonique Avant de commencerSonnerie distincte Définition Connexion à une ligne DSL/ADSLÉtape 2 Test de la configuration du télécopieur Connexion déquipements supplémentairesÉtape 3 Configuration des paramètres de télécopie Où puis-je modifier les paramètres de télécopie ?Puis touchez Vitesse de Utilisation du télécopieur Envoi dune télécopieInformations supplémentaires Envoi dune télécopie standardRéception de télécopies Envoi dune télécopie depuis un téléphone personnelTélécopies et service de messagerie vocale Réception dune télécopie en mode automatiqueRéception dune télécopie en mode manuel Réimpression des télécopies reçues en mémoireServices de télécopie et de téléphonie numérique Utilisation de rapports et de journauxPour imprimer un rapport Pour effacer le journal de télécopiesConnexion sans routeur sans fil Étape 1 Connexion de limprimante à votre réseau sans filQuels sont le nom et le mot de passe de mon réseau ? Étape 2 Installation du logiciel de votre imprimante Étape 3 Vérification de la connexion sans filChanger de méthode de connexion Résolution des problèmes de configuration Problèmes de configuration de limprimanteProblèmes liés à linstallation du logiciel Problèmes de configuration du télécopieurÉtape 1 Exécution du test de télécopie Étape 2 Liste des problèmes possiblesPage Étape 2. Vérifiez la puissance du signal sans fil Problèmes de communication sans filÉtape 1 Vérifiez que le voyant sans fil 802.11 est allumé Une fois les problèmes résolusÉtape 3. Relancez les composants du réseau sans fil Étape 4. Exécutez le test du réseau sans filUtilisation du serveur Web intégré Pour ouvrir le serveur Web intégréDéclaration de garantie limitée Hewlett-Packard Contenido Uso de la impresora ¿Dónde se encuentra la guía del usuario?Funciones de Internet Escanear para equipoFax digital HP Fax a PC y Fax a Mac ¡Sepa másMarketsplash por HP Búsqueda de información de configuración de fax Configurar y usar el faxConfigurar para fax ¿Qué es un servicio de timbre especial? Paso 1 Conecte la impresora a la línea telefónicaAntes de comenzar… Conexión a línea DSL/ADSL Conexión de equipo adicional¿Dónde puedo cambiar los ajustes de fax? Paso 2 Prueba de la configuración de faxPaso 3 Configure los ajustes de fax Español Enviar un fax estándar Usar el faxEnviar un fax Recibir faxes Enviar un fax desde una extensiónFaxes y servicio de correo de voz Recibir un fax automáticamenteRecepción manual de un fax Reimpresión de faxes recibidos desde la memoriaPara imprimir un informe Fax y servicios telefónicos digitalesTrabajo con informes y registros Conexión sin direccionador inalámbrico Paso 1 Conecte la impresora a la red inalámbrica¿Cuál es mi nombre de red y clave de acceso? Paso 2 Instale el software de la impresora Paso 3 Compruebe la conexión inalámbricaCambiar el método de conexión Resolver problemas de configuración Problemas para configurar la impresoraProblemas durante la instalación del software Problemas para configurar el faxPaso 2 Revise la lista de posibles problemas Paso 1 Ejecute la prueba del faxLa impresora puede enviar faxes pero no recibirlos La impresora no puede enviar faxes pero sí recibirlosProblemas de configuración inalámbrica Después de resolver los problemasPaso 2. Compruebe la intensidad de la señal inalámbrica Reducción de la interferenciaPaso 3 Reinicie los componentes de la red inalámbrica Paso 4 Ejecute la prueba de red inalámbricaUso del servidor Web incorporado EWS Para abrir el EWSDeclaración de garantía limitada de Hewlett-Packard Page Sumário Usar a impressora Onde está o manual do usuário?Fax digital da HP Fax para PC e Fax para Mac Recursos de InternetDigitalizar para o computador Marketsplash da HP Como obter informações sobre a configuração de fax Configuração e uso do faxConfigurar fax Etapa 1 Conecte a impressora à linha telefônica Antes de começarQue é o serviço de toque diferenciado? Conectar a uma linha DSL/ADSLEtapa 2 Testar configuração do fax Como conectar equipamentos adicionaisEtapa 3 Defina configurações de fax Onde posso alterar as configurações de fax?Usar o fax Para aprender maisEnviar um fax de uma extensão de telefone Enviar um faxEnviar um fax padrão Receber um fax automaticamente Recebimento de faxesFax e o seu serviço de correio de voz Imprimir novamente os faxes recebidos usando a memória Como trabalhar com relatórios e registrosReceber um fax manualmente Para limpar o registro de fax Serviços de fax e telefone digitalPara imprimir um relatório Conectar sem um roteador sem fio Etapa 1 Conecte a impressora à rede sem fioQual é o nome e a senha da minha rede? Etapa 2 Instale o software para a impressora Etapa 3 Teste a conexão da comunicação sem fioAlterar o método de conexão Solução de problemas de configuração Problemas na configuração da impressoraProblemas durante a instalação do software Problemas na configuração de faxEtapa 1 Execute o teste de fax Etapa 2 Verifique a lista de possíveis problemasDispositivo está com problemas para enviar e receber faxes Impressora consegue enviar fax, mas não pode recebê-los Impressora não consegue enviar fax, mas pode recebê-losProblemas de configuração sem fio Após resolver os problemasEtapa 2. Verifique a força do sinal da comunicação sem fio Como reduzir a interferênciaEtapa 3. Reinicie os componentes da rede sem fio Etapa 4. Execute o Teste de rede sem fioUtilize o EWS servidor da Web incorporado Para abrir o EWSPage CN557-90002* *CN557-90002
Related manuals
Manual 250 pages 13.67 Kb Manual 2 pages 23.55 Kb
Top Page Image Contents