Home Automation 20A00-1 installation manual Customer Checkout, Case of Trouble

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CUSTOMER CHECKOUT

After you have completed the system check out and everything works, be sure that the customer knows how to:

1.Disarm/silence the system (OFF, 1111 or current User code). HAVE THE CUSTOMER PRACTICE!

2.Change the codes.

3.Get the menu over the in-house phones.

You should also:

4.Demonstrate arming and disarming.

5.Demonstrate home control.

6.Demonstrate setup and programming.

7.Show him/her how to program the dial out numbers.

8.Deliver the Owner's Manual.

9.If the customer has subscribed to a central monitoring service, this should be explained to him/her.

IN CASE OF TROUBLE

CONSOLES

If you experience trouble that seems to be with a console, try disconnecting the console and running the console self test as described under CONSOLE HOOKUPS in this manual. If the console does not run the self-test properly, it should be returned to HAI for repair.

"NO CONTROLLER DATA" or erratic operation of the LCD display could be a result of: A and B terminals connected backwards, poorly, or 2 or more consoles have the same address.

CONTROLLER

Check the AC ON (bottom) LED. If it is not lit, check for 24 VAC at the transformer connections.

Check the STATUS (top) LED on the controller board. It should be blinking once per second, indicating the proper operation of the microprocessor and memory. If not, try powering the system down by disconnect the power transformer and battery, then reconnect both. The status light should begin blinking.

If the AC ON LED is on and the STATUS light is still not blinking, check the AUX +12 V with a DC voltmeter. It should be

13.7volts. If not, make sure that there isn't too much load on the system. Disconnect all loads. If the STATUS LED still won't blink, there is a problem with the controller board and it must be returned to HAI for repair.

Phone line problems, or problems with the Omni II voice are usually the result of the RJ31X jack being improperly wired. Check RJ31X jack wiring and polarity carefully, as described in TELEPHONE CONNECTIONS.

In the event that the controller is found defective, the controller board can be removed without disconnecting the entire wiring from their terminals. The terminal strips can be removed from the controller board. Then the controller (or processor board) can be repaired and reinstalled easily.

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Contents Installation Manual Page Home Automation, Inc Installation Manual Contents Installer Setup Figures Planning IntroductionController Hookup InstallationController Hookup About Security Zones Overall Connections Diagram About Fire Zones TWO-WIRE Fire Zone Connections FOUR-WIRE Fire Zone Connections Telephone Connections Refer to RJ31X Jack Connections for this configurationRJ31X Jack Connections LCD Console Hookup Console SetupConsole Self Test Console Connections Sounder Outputs Sounder Connections Reset Outputs Controller OutputsOutput Applications Home Control Modules Remote ARM/DISARM SwitchRemote Keyswitch Connections HAI Thermostats HAI Thermostat ConnectionsConnections Programmable Energy Saver ModulesTEMPERATURE, Outdoor TEMPERATURE, and Humidity Temperature / Humidity Sensor ConnectionsPesm Connections BUILT-IN Serial Port RS-232 Connections System Power UP Procedure Console Check OUTTelephone Check OUT Burglar Zone Check OUT Fire Zone Check OUTHome Control Checkout Case of Trouble Customer CheckoutFollow this procedure for removing the controller board Digital Communicator Description of Contact IDDescription of 4/2 Format Opening and Closing Reports FormatInstaller Setup Setup ControlHouse Code Output Type Number Description Output TypesSetup Zones Wireless ReceiverZone Resistors Type Through Z 48 Type Zone TypesZone Response Time Zone Type Number DescriptionLatching Zone Types Description of Zone TypesENTRY/EXIT Duress Emergency Silent Dial OUT Police EmergencySupervised Fire Fire EmergencyOutdoor Temperature Keyswitch InputTemperature Temperature AlarmFirst Phone NUMBER, First Account Number Setup Digital CommunicatorSecond Phone NUMBER, Second Account Number Communicator TypeAutomatic Test Time Report OPEN/CLOSESetup Areas Control Setup AreasSetup Areas Buttons Setup Areas ZonesSetup Areas Consoles Setup Areas MessagesSET-UP Areas Thermostats Setup Temperatures Temperature DisplayThermostat Type Installer Code Setup MiscellaneousEnable PC Access PC Access CodeDial OUT Delay Outside Siren DelayAlarm Reset Time Fire Alarm VerificationSupervise INT Sndr Enable Emergency KeysSupervise EXT Sndr Time DisplayClock Adjustment AC Power FrequencyDate Display Dead Line DetectReset System Eeprom Reset System RAMModel and Software Version Setup Expansion Serial 1 Function Function Types Number DescriptionSerial 2 Rate VDC Omni II SpecificationsUnderwriters Laboratories UL Installation Requirements Maximum current ratings for 24-hours Hour Standby Battery CapacitySmoke Detector Installation Guidelines Zone Type Trip Trouble Description Appendix a Contact ID Reporting FormatInformation for Central Station Appendix B Digital Communicator Code SheetCode Zone Description Action to Take Code Zone Description Action to Take Code Zone Description Action to Take Code Zone Description Action to Take Page HAI New Orleans, LA U S a