Quadra-Fire 810-03201, CASTINS-CSB, 810-02901, CASTINS-CWL owner manual Troubleshooting, Symptom

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Castile Pellet Insert

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With proper installation, operation, and maintenance your appliance will provide years

 

 

 

of trouble-free service. If you do experience a problem, this troubleshooting guide

 

 

 

 

 

 

 

 

 

 

 

 

will assist a qualifi ed service person in the diagnosis of a problem and the corrective

 

 

 

 

Troubleshooting

action to be taken. This troubleshooting guide can only be used by a qualifi ed

 

 

 

 

 

 

service technician.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Possible Cause

Corrective Action

 

 

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

 

 

response.

 

.7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

 

 

 

 

 

 

 

Call light on. No fi re.

Out of fuel.

 

Check hopper. Fill with fuel.

 

 

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

 

 

 

 

operating.

 

 

 

 

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

 

 

 

 

clear and connected at both ends.

 

 

 

 

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

 

 

 

 

and plugged in properly.

 

 

 

 

 

 

 

 

Make sure venting system is clean.

 

 

 

 

 

 

 

 

Make sure front door is closed.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Call light on. No fi re.

Firepot clean-out plate not closed.

Check that fi repot clean-out plate is fully

 

 

 

Partially burned fuel in

 

 

closed.

 

 

 

fi repot.

 

Firepot is dirty (missed ignition).

Clean fi repot. Make sure there is no clinker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in the fi repot.

 

 

 

 

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

 

 

 

 

fi repot scraper tool or other means.

 

 

 

 

 

 

 

 

 

Call light on. No fi re.

Firepot clean-out plate not closed.

Check that fi repot clean-out plate is fully

 

 

 

Unburned pellets in

 

 

closed.

 

 

 

fi repot.

 

Firepot is dirty.

 

Clean fi repot. Make sure there is not a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

clinker in the fi repot. Clinkers may have to

 

 

 

 

 

 

 

 

be pushed out of fi repot with fi repot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

 

 

 

 

 

 

 

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

 

 

 

 

Replace igniter using 1/4 inch (6mm) male

 

 

 

 

 

 

 

 

/female spade connectors.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that fi repot clean-out is fully closed.

 

 

 

 

 

 

Firepot is dirty.

 

Clean fi repot. Make sure there is not a

 

 

 

 

 

 

 

 

clinker in the fi repot. Clinkers may have to

 

 

 

 

 

 

 

 

pushed out of fi repot with fi repot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 28

250-7251G

August 20, 2009

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Contents 810-02901 MBK 810-03201 PMH Hot glass will cause burnsCastile Pellet Insert Insurance carrier, localBuilding inspector, fi re Inspection and permitsTable of Contents Listing and Code Approvals Appliance Certification BTU & Efficiency Specifi cationsMobile Home Approved Glass Specifi cationsGetting Started Appliance LocationDraft Castile Pellet Insert Locating Your Appliance & ChimneyNegative Pressure Tools And Supplies Needed Castile Pellet Insert Fire SafetyInspect Appliance & Components and Pre-Use Check List Appliance Dimensions 3Dimensions and ClearancesHeight Width Panel Size Inch Castile Pellet Insert Clearance To Combustibles, UL and ULC 0mm Clearance To Exposed Section And Face TrimShown Optional Outside Air Inches MillimetersCastile Pellet Insert Masonry and Zero Clearance Fireplaces Floor ProtectionMinimum Opening for Masonry and Zero Clearance Fireplaces Location Inches MillimetersStarter hole Mark area of floor to cut Castile Pellet Insert Prefabricated Metal Chimney Altering the Factory-Built FireplaceChimney and Exhaust Connection 4Vent InformationVenting Termination Requirements Castile Pellet Insert Equivalent Feet of Pipe Pipe Selection ChartExample of 3 Elbow-Rear Vent Termination Calculation Venting Systems Full Reline With Outside Air HorizontalCastile Pellet Insert Full Reline With Outside Air Vertical Mobile Home Installation 6Mobile HomeTop Vent Installation Rear Vent Installation7Appliance Set-Up Reversible Top or Rear Flue Adapter Leveling SystemAssembled View DescriptionCastile Pellet Insert Zero Clearance Trim Support Cont’d Base Plate Only Installation20.3 Panel & Trim Set, Econo Panel Set And Cast Trim Set21.3 Four Piece Log Set Installation Castile Pellet Insert Thermostat Installation 8Operating Instructions Fuel Size, Material and Storage Fire Characteristics Castile Pellet Insert General Operating Information Before Your First Fire Starting Your First FireCastile Pellet Insert Feed Rate Adjustment Iginition CyclesFrequently Asked Questions Issues SolutionsTroubleshooting SymptomSymptom Possible Cause Corrective Action Page Quick Reference Maintenance Chart 10Maintaining & Servicing Your ApplianceTypes of Fuel Frequency Daily Weekly Monthly YearlyRemove Cast Sides for Cleaning & Maintenance Cleaning Firepot with Cleaning Rod & Firepot ScraperNished. See .2 on Ash Removal from FireboxCleaning Ash Pan Cleaning Heat Exchanger Chambers & Drop TubeCleaning Beneath Heat Exchanger Cleaning the Exhaust PathCleaning the Hopper Cleaning Convection Blower Requires No LubricationCleaning Exhaust Blower Requires No Lubrication Door Latch Inspection Cleaning the GlassDoor Gasket Inspection High Ash Fuel Content MaintenancePreparing Firebox for Non-Burn Season Frequency Yearly Igniter Replacement Baffl e & Brick Set Removal 37.1Re-installing Baffl e & Brick Set Cont’d Component Function Vacuum Switch Wiring Harness See .1 belowSnap Disc #1 Convection Blower 110F Snap Disc #2 Fuel Delivery Interrupt 250FCastile Pellet Insert Component Locations Blowers & Feed MotorCastile Pellet Insert Exploded Drawing 250-7251G August 20Castile Pellet Insert Service Parts and Accessories Important this is Dated Information HOW to OrderAt Depot StockedDescription Comments Part Number TOUCHUP-CSB Description ACCESSORIESComments Part Number PEL-DAMP4Description Comments Part Number Stocked at Depot FastenersCastile Pellet Insert Service And Maintenance Log Date of Service Performed By Description of ServiceCastile Pellet Insert Service And Maintenance Log Cont’d Castile Pellet Insert Warranty Policy Castile Pellet Insert Contact Information
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