Troubleshooting, Fax-Back System | Brother FAX 355MC, FAX 375MC

14Troubleshooting 87 and Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother on the World Wide Web

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

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Brother FAX 355MC, FAX 375MC owner manual Troubleshooting, Fax-Back System

Contents

FAX 355MC FAX 375MC If You Need to Call Customer Service Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin Board Description Ordering Accessories and Supplies For USA and Canada Iii For USA Only Limitations For Canada Only Vii Table of Contents 4Initial Setup 7Setup Auto Dial Numbers Multiple Copies Xii Finding Information UsingThis Manual Fax Tones and Handshake Test Sheet Procedures for USA onlyAbout Fax Machines ECM Error Correction Mode FAX 355MC and FAX 375MC Control Panel Overview 2Set Up and Connections Make sure you have the following items Packing List Load the recording paper AssemblyChoosing a Location Limited to Inches 70 mm About Brother Paper Connect the handset Attach the document support Connect the power cordConnect the telephone line Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Triplex Adapter Multi-Line Connections PBX Sequence Custom Features on Your Phone LineConnecting an External Telephone Answering Device TAD Connections Outgoing Message OGM Connecting an External Telephone User-Friendly Programming Function Mode FAX NO. & Start Copy Press Copy Alternating Displays Function Description Function Selection Table Setup Send TEL Service A P T E R T H R E E Getting Started Setting Dialing Mode Tone/PulseSetting Date and Time Enter Dayxx Setting Station IDEnter Timexxxx FAX If you want to enter a blank space, press twice Entering Text Area CODE908 Setting Up Your Area Code For USA OnlyArea CODE000 Setting the Handset Volume Setting Beeper Volume Setting Volume Amplify Setting the Speaker VolumeVOL AMPLIFYOFF? PERMANENT? Memory Storage Setting the Ring Volume A P T E R F O U R Basic Receiving Operations Select Answer Mode Mcmsg CTR FAX only FAX/TEL Manual Ring TIME20 SEC Setting Ring DelaySetting F/T Ring Time Easy Receive Record FAX/TEL Outgoing Announcement F/T OGM Advanced Receiving Operations For FAX/TEL Mode OnlyOperation from Extension Telephone Changing Remote Codes Polling Cancel JOB Canceling a Scheduled JobPolling RXON? Enter FAX no Press Start KEY Accepted MF Link BeforeYou Begin 6Setup39 Send Accepted Other SETTINGS? 1.YES 2.NO ResolutionADF Automatic Document Feeder Contrast Manual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Overseas Mode Overseas ModeAccepted Other SETTINGS? Advanced Sending Operations Memory XX% Enter FAX no Delayed FAXBroadcasting NEXT-FAX Reservd Multiple Resolution TransmissionNext-Fax Reservation Polled TXOFF? Setting Up Polling Transmit Insert Document Interrupting Delayed Fax and Polling Transmit Jobs Storing One Touch Dial Numbers Storing Numbers for Easy Dialing CHAIN-9 1 201 555 Access Codes and Credit Card Numbers SPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Name Enter & SET CHANGE- OR- 2. Exit Changing One Touch and Speed Dial Numbers Setup Groupgo Enter & SET Setting Up Groups for Broadcasting A P T E R S E V E N Manual Dialing Dialing Options Speed Dialing One Touch DialingHold Pause Answering Calls with the Speaker Phone Tone/PulseSearching Telephone Index A P T E R E I G H T Flexible Memory Settings Message Storage Message Center Mode Setting Message Storage Setting Up Message CenterFAXOFF? Select & SET VOICEON? Select & SET MSG CTR OGM? Select & SET Recording Message Center Outgoing MessageMSG CTR OGM? Listening to Outgoing Message OGM Message Indicator Activating Message Center ModeStep Playing Voice Messages and Memos Backup Printon Select & SET Backup Printing OptionPrinting a Fax Message Erasing Messages Erase this MSG.? 1.YES 2.NO Setting Maximum Time for Incoming MessagesErase ALL VOICE? Message 30 SEC? Select & SET Recording a Memo Setting Toll SaverICM Recording Monitor Fax Forwarding/Paging Recording a ConversationFAX FORWARD? FWD# Enter & SET Programming Paging Number PAGING?PAG# Enter & SET Remote Retrieval Using Remote Retrieval Access CodeChanging Remote Retrieval Access Code Remote Commands Remote Control Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E Distinctive Ring Custom Features Registering the Distinctive Ring Pattern DISTINCTIVEOFF? DISTINCTIVESET? Caller ID LOG Caller IDPrinting Caller ID Log 01MARY Henderson 02TOM Henderson 03ABC Company Caller ID LOG Press Start KEY Select & SETDialpress Start Erase this DATA? Returning a Call from the Log 01MARY Henderson Chain Registering a Caller ID Number Multiple Copies Copy Functions A P T E R E L E V E N FAX Settings Transmission Verification Xmit Report Using the Trans. Verify KeyTo Print a Report StandardTelephone FCC Notices USA Industry Canada Compliance Statement For Canada Only Do not use this product near water Important Safety Instructions From within Montreal Trademarks Compilation and Publication Notice Troubleshooting Clean UP Scanner Error MessagesCOMM.ERROR XX Connection Fail Disconnected Cutter JAM Document JAM Machine Error Press Stop KEYNo RESPONSE/BUSY Not Registered Scanner Error Printer FaultRecording Paper Jam Paper Roll Empty Phone Line or Connections If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Handling Incoming Calls Sending Faxes Fax Machine Hears Voice as CNG Tone For Customer Service Link option L T I F U N C T I O N L I N K O P T I O N 16Specifications Power consumption Glossary L O S S a R Y 101 L O S S a R Y Index N D E 105 N D E 107 108 Visit us on the World Wide Web