92 CHAPTER FOURTEEN
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If
the copy looks good, the problem is probably not your fax machine. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static
or interference on the phone line.
Enabling/Disabling Anti-Curl Check Sheet (ACS)
Although the factory setting of Anti-Curl Check Sheet feature is OFF,
you can check the status of your fax machine’s Anti-Curl (ACS) feature
by printing an Anti-Curl Check Sheet.
Press One Touch key
01
and
05
at the same time to print an ACS
Check Sheet.
Press One Touch key
01
and
05
at the same time to discontinue
printing ACS Check Sheet.
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible,
call your fax machine to hear it answer. If there is still no answer, check
the telephone line cord connection. Connect a standard telephone handset
to the fax machine telephone jack. If there is no ringing when you call
your fax machine, call your Telephone Company to check the line.