Brother FAX 375MC If You Are Having Difficulty with Your Fax Machine, Printing or Receiving Faxes

92 C H A P T E R F O U R T E E N

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line.

Enabling/Disabling Anti-Curl Check Sheet (ACS)

Although the factory setting of Anti-Curl Check Sheet feature is OFF, you can check the status of your fax machine’s Anti-Curl (ACS) feature by printing an Anti-Curl Check Sheet.

Press One Touch key 01 and 05 Check Sheet.

Press One Touch key 01 and 05 printing ACS Check Sheet.

at the same time to print an ACS

at the same time to discontinue

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the fax machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your Telephone Company to check the line.