Appendix a Troubleshooting | SMC Networks 1000BASE-X specs

APPENDIX A

		Troubleshooting Chart

	Symptom	Action

	Cannot connect using	• Be sure to have configured the agent with a valid IP
	Telnet, Web browser,	address, subnet mask and default gateway.
	or SNMP software	• Check that you have a valid network connection to the
		• Check that you have a valid network connection to the
		switch and that the port you are using has not been
		disabled.
		• Check network cabling between the management station
		and the switch.
		• If you cannot connect using Telnet, you may have
		exceeded the maximum number of concurrent Telnet
		sessions permitted. Try connecting again at a later time.

	Cannot access the	• Be sure to have set the terminal emulator program to
	on-board	VT100 compatible, 8 data bits, 1 stop bit, no parity and
	configuration	19200 bps.
	program via a serial	• If the switch is configured for Auto (baud rate detection),
	port connection
	port connection	the terminal emulator program must be set at
		the terminal emulator program must be set at
		2400~19200 baud, 8 data bits, 1 stop bit, no parity, and
		flow control set to none. Also, you must first press the
		Enter key once to set the data rate and initialize the
		connection.
		• Check that the null-modem serial cable conforms to the
		pin-out connections provided in Appendix B.

	Forgot or lost the	• Contact SMC Technical Support for help.
	password

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