TROUBLESHOOTING GUIDE
SVAT ELECTRONICS
now you can see
My screen is grey after | • This grey screen is one of the viewing modes the DVR can go into. From |
viewing saved footage | the live viewing mode press the “Mode” button to change the selected |
| camera to a playback screen. Press the “Mode” button once more to switch |
| to a full screen playback screen. Press the “Mode” button once more to |
| switch back to live monitoring. |
VGA Options is not | • This feature is only available if your version of the DVR has a VGA output |
changing any display | connection on the back of the DVR. It will not affect your DVR or video |
settings | output if there is no VGA output connection. |
Play back video is choppy | • Option 1: The playback may be in “Slow Forward” mode. Turn this mode |
| off by using the mouse and clicking the “Play/Pause” button twice to |
| switch back into normal playback speed. |
| • Option 2: The smoothness of the playback of your recorded video |
| footage will depend on how many IPS the footage was recorded with. |
| (See the camera Setup section in the manual for full descriptions.) If |
| the video was only recorded in 1 IPS than there will only be 1 image per |
| second during playback. 30 IPS will provide the smoothest playback. |
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Not receiving emails from | • Verify all SMTP server email information is correct. Contact your ISP or |
the DVR | email provider for the proper information. If this is set up correctly make |
| sure that email alerts are turned on for the feature you would like to |
| receive emails about (motion, alarm, HDD full). |
Can not set up DDNS | •The DVR must be set up to use a Static IP if DDNS is to be used. |
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The color on the camera | •Try adjusting the settings in the camera setup screen to improve/change |
picture is too purple, blue, | the image quality. Unusual coloring can also be caused by the type of |
etc | lighting that is used. The cameras do not react well to halogen lighting. |
| Try focusing the cameras away from these lights. |
| •Make sure that the cameras are not pointing directly at a light source |
| such as a lamp or a sunny window. |
Video footage plays slow | • The DVR can support a maximum of 5 (five) users connected to DVR via |
and choppy when viewing | the web interface at one time. |
the DVR over a remote | • Each connected user will slow down the network speed to the other |
connection | connected devices. |
| • For best results view with only one person connected to the DVR via |
| Internet Explorer or mobile device. |
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