SVAT Electronics CLEARVU11 Cameras, My camera is not, White, Electrical noise, Interference

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TROUBLESHOOTING GUIDE

SVAT ELECTRONICS

now you can see

“Warning: Connect to device DVR#...........

Failed message while using Internet Explorer.”

when I try to view the software over the web.

If you see this dialogue box using the Internet Explorer web viewing software:

It means that viewing software can not connect to one of the DVRs that it is configured to use. You need to remove any DVR’s that are not currently being used.

Click on Device Config. This will pull up the Device List.

Select the DVR that is not using the proper IP address and Click remove. You should no longer receive this warning message

Camera Troubleshooting

I cannot see at night

• The night vision turns on automatically when light levels drop. Try the camera

with my IR night vision

in a pitch black setting. The areas that it is in may have too much light and may

cameras

not activate the sensor.

My camera is not

•Verify the connections are snug and tight fitting. Disconnect and reconnect

displaying any image

each connection. 4pin/4pin, power/power, RCA/RCA.

 

• Make sure the power adapter is plugged in to an active electrical outlet.

 

If everything is connected, cup your hands around the camera lens and you

 

should see the red LEDs illuminate. Make sure it is dark enough to activate the

 

light sensor.

 

• If the LEDs do not illuminate, try switching the power adapter with a working

 

camera’s power adapter. This will indicate if it is the power adapter which

 

needs to be replaced.

 

• Verify the pins on the 4pin din connection are not bent and are being properly

 

inserted to the proper connector.

 

• If no power/video signal even with the new power adapter, connect the

 

camera that is in question to a working cable set. (Disconnect a working

 

camera and connect the camera in question to that cable set) The camera

 

should function correctly. If the camera functions correctly the test indicates

 

that there is a bad cable.

My camera is being

• Night vision mode does not display color only black and white. Make sure

displayed in black and

there is enough lighting in the room to check if color is working.

white.

• Power cycle the DVR by pressing the power switch to the off position. Leave

 

for 10 seconds and power on again. If the cameras still display in black and

 

white try replacing the power supply for the B/W camera with a properly

 

working camera’s power supply.

Lines displayed on

• Try replacing the power supply with a properly working camera’s power supply.

screen / scrolling lines

• Test the camera out on a different 60ft cable set. The video signal could be

/ electrical noise /

getting disrupted by a different power source. If the cables are being run

interference.

parallel to electrical lines or near other electrical devices try and reposition the

 

camera (and cable) to avoid these sources

 

 

The camera is not

• Check all connections to make sure they are secure and properly connected.

displayed on the Live

• Check your power supply to ensure that the camera is powered up

Display screen. It is just

 

4 blue boxes

 

CLEARVU11

65

 

 

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Contents 4CH 15 LCD-DVR All-In-One System VersionIMPORTANT! Please Read Do not Return this Product to the StoreProduct Warranty Information Table of Contents HDD FORMAT/CLEAR Power Cables IntroductionFor DVR 10ft RJ-45 Cable Software CDButton Functions and Connections Remote Control Infrared IR Sensor Power Cord Inlet Power in For DC-INMonitor Speaker Hard Drive CoverBasic Setup Alpa/Numeric keysAdjust cameras to the desired viewing angles Mounting the CameraPowering the System General Information Main ScreeenGeneral Information Press to move the cursor to the left/rightStop Stops using playback mode Volume Turns muting on or offMenu Used to call up the full menu Search Used to call up the search optionsPTZ Setup Using the Mouse Common IconsPress these buttons to change the highlighted item Enter Main MenuALPHA-NUMERIC Keyboard Press Enter to login the system Enter+/-Press these buttons to adjust the selected item Press these buttons to select the itemsMain Menu PRE-CAMERA Setup Camera Setup TitleCopy Motion Detection Main Menu Covert Call by EventRecord Quality and Record IPS Dwell TimeAudio Alarm Setup Focus Camera the camera corresponding to this alarm inputSEQ Display Setup Following is a brief description of the operations Scheduled Record Setup HDD Setup Main Menu Call Physical Format Mode FormatSEQ Clear Password Setup System Setup System TimeRS-232/422/485 Setup Network Setup Use the keys to navigate over to E-mail or AdvMail Setup Advanced Network Setup Software Upgrade Administrator mode only Factory DefualtsNetworking Guide Connecting Your DVR to the RouterGenuine and fully updated version of Windows XP or Vista Finding the DVR’S IP Address Press ESC to exit out of Menu. Press Enter to save changesPreparing Your Computer for Viewing the DVR Method 1 RecommendedViewing Your DVR on Your Computer MethodNetworking Guide Once YOU are on PORTFORWARD.COM Connecting the DVR Using a D-LINK Router Example Select the Advanced tabSchedule field, select Always Click Apply Finding Your External IP AddressReason to change the DVR to another port not recommended Enter your preferred user name, email address, and password Dynamic DNSNetworking Guide Select Setup Select Network DSL modem is preventing a connectionRemote Viewing Camera Focus windowSearch by Time Search by EventMemory Dram 512MB Setup- Click on this icon to call up Setup dialogSystem Requirements of Remote PC Search Menu Search by TimePlayback/Archive For Search By Time Search Menu Search by Event Search Archived Files Playback/Archive For Search By EventPDA/Mobile Phone Remote Access Playback For Archived FilesHEM Player Keyboard Control Simulator Information Sheet M4V/H.264 to AVI Conversion UtilityTroubleshooting Guide Saved in loginWhen playing back MouseSettings VGA Options is notDVR EtcRemote control is not WorkingSet time IPS to 30 IPSComputer ManualText Cameras My camera is notWhite Electrical noiseSpecifications Alarm SetupNetwork ControlPower ResolutionBattery Operable Viewing Angle ConnectorTV System AutoCLEARVU11 Product Information Quick Start Guides