
TROUBLESHOOTING GUIDE
SVAT ELECTRONICS
now you can see
| Remote control is not | • You first need to log in to the DVR before being able to use the remote control | 
| working. | functions On the Remote control: | 
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 | 1. Press Menu | 
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 | 2. Select Login / Logout | 
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 | 3. Enter Username | 
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 | 4. Enter Password | 
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 | 5. Select Login | 
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 | You can now navigate through the menu with the remote control or exit the | 
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 | menu to use other features that the remote control has. | 
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 | • Make sure that the batteries are installed correctly. | 
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 | • Make sure the batteries are new. | 
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| My DVR did not record at the | • Option 1. The clock is a 24 hour clock. Make sure you set it for the right time. | 
| set time | E.g. 2 pm = 14:00. | 
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 | • Option 2. Verify the scheduled recording time frames. If T1 is set to 6:30 and | 
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 | T2 is set to 17:00 this means you are setting up a time frame from 6:30 in the | 
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 | morning until 5:00 in the afternoon. Depending on the recordings you have | 
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 | set in the T1 recording block you can set the Alarm, Motion, and/or Normal | 
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 | recording modes record Video only (V), Audio/Video (A/V), or No Recording | 
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 | (No). If you set Alarm to No, Motion to No, and Normal to “V”. Than the first time | 
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 | segment “T1” will record continuous Video from 6:30 am to 5:00 pm (17:00). | 
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 | • Option 3. Verify your time is set correctly. If the DVR is in a time zone that uses | 
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 | daylight savings make sure that “Daylight Saving Time” is set to on. | 
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 | • Option 4. If the DVR System Time is set up for “Synchronization”, make sure | 
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 | that the DVR is properly connected to the internet. | 
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 | ( Time settings can be found and changed in the Menu > Setup > System | 
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 | menu option) | 
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| Cannot connect SD Card | • This feature is only available if your version of the DVR has a SD card input. If | 
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 | your DVR does not have this connection then you will be unable to use the SD | 
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 | Card back up function. Use the USB Drive or USB DVD options for backing up | 
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 | your footage. | 
| Cannot set Normal Record | • The  | 
| IPS to 30 IPS | desired Normal Record IPS. The maximum IPS (Images per second) that can be | 
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 | set per camera is 30. This will allow you to set the Normal Record IPS up to 30 | 
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 | IPS | 
| CLEARVU11 | 63 | 
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