15 Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of
A. Intellifire Ignition System
Symptom | Possible Cause | Corrective Action |
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1. Pilot won’t light. | A. Incorrect wiring. | Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are |
The ignitor/module |
| connected to correct terminals on module and pilot assembly. |
makes noise, but no |
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B. Loose connections or electrical | Verify no loose connections or electrical shorts in wiring from mod- | |
spark. | shorts in the wiring. | ule to pilot assembly. Verify connections underneath pilot assem- |
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| bly are tight; also verify connections are not grounding out to metal |
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| chassis, pilot burner, pilot enclosure, mesh screen if present, or any |
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| other metal object. |
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| C. Ignitor gap is too large. | Verify gap of igniter to right side of pilot hood. The gap should be |
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| approximately .17 in. or 1/8 in. (3 mm). |
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| D. Module. | Turn ON/OFF rocker switch or wall switch to OFF position. Remove |
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| ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5 |
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| mm) away from “I” terminal on module. Place ON/OFF rocker switch |
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| or wall switch in ON position. If there is no spark at “I” terminal module |
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| must be replaced. If there is a spark at “I” terminal, module is fine. |
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| Inspect pilot assembly for shorted sparker wire or cracked insulator |
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| around electrode. Replace pilot if necessary. |
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2. Pilot won’t light, | A. No power or transformer installed | Verify that transformer is installed and plugged into module. Check |
there is no noise or | incorrectly. | voltage of transformer under load at spade connection on module |
spark. |
| with ON/OFF switch in ON position. Acceptable readings of a good |
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| transformer are between 3.2 and 2.8 volts AC. |
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| B. A shorted or loose connection in | Remove and reinstall the wiring harness that plugs into module. |
| wiring configuration or wiring har- | Verify there is a tight fit. Verify pilot assembly wiring to module. Re- |
| ness. | move and verify continuity of each wire in wiring harness. Replace |
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| any damaged components. |
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| C. Improper wall switch wiring. | Verify that 110/VAC power is “ON” to junction box. |
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| D. Module not grounded. | Verify black ground wire from module wire harness is grounded to |
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| metal chassis of appliance. |
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| E. Module. | Turn ON/OFF rocker switch or wall switch to OFF position. Remove |
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| ignitor wire “I” from module. Place ON/OFF rocker switch or wall |
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| switch in ON position. If there is no spark at “I” terminal module |
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| must be replaced. If there is a spark at “I” terminal, module is fine. |
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| Inspect pilot assembly for shorted sparker wire or cracked insulator |
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| around electrode. |
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3. Pilot sparks, but | A. Gas supply. | Verify that incoming gas line ball valve is “open”. Verify that inlet |
Pilot will not light. |
| pressure reading is within acceptable limits. |
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| B. Ignitor gap is too large. | Verify gap of igniter to right side of pilot hood. The gap should be |
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| approximately .17 in. or 1/8 in. (3 mm). |
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| C. Module is not grounded. | Verify module is securely grounded to metal chassis of appliance. |
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| D. Module voltage output / Valve/Pilot | Verify battery voltage is at least 2.7 volts. Replace batteries if volt- |
| solenoid ohms readings. | age is below 2.7. |
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Hearth & Home Technologies • DV3732SBI, DV3732SBIL • | 63 |