Troubleshooting
Receiver Collar is not beeping or | • Check battery to make sure it is installed properly. |
correcting. | • Check that both lights are lit on the Fence Transmitter. If not, perform |
| the “Short Loop Test”. |
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The Receiver Collar is beeping, but | • Make sure the Static Correction Level is set at 2 or above. |
the pet is not responding to the Static | • Test the Receiver Collar with the Test Light. |
Correction. | • If the Test Light flashes, check the fit of the Receiver Collar. |
| • Trim your pet’s fur where the Contact Points touch the neck and/or switch |
| to the longer Contact Points. |
| • Increase the Static Correction Level. |
| • Repeat training steps to reinforce training. |
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The Receiver Collar has to be held on | • Replace battery. |
top of the Boundary Wire to activate. | • Adjust Boundary Width Control knob clockwise to increase the distance |
| from the Boundary Wire that the Receiver Collar activates.You can also |
| adjust the Boundary Control Switch to another setting. |
| • If using a Double Loop, make sure Boundary Wires are separated 3 to 5 |
| feet. |
| • If the Receiver Collar still has to be held on top of the Boundary Wire, |
| perform the “Short Loop Test.” |
The Receiver Collar activates inside the | • Turn the Boundary Width Control knob counterclockwise to decrease the |
house. | distance from the Boundary Wire that the Receiver Collar activates. |
| • Make sure the Boundary Wire is not running too close to the house. The |
| signal can transmit through the walls of your house. |
| • Make sure Boundary Wires are twisted from Boundary to the Fence |
| Transmitter. |
I have an inconsistent signal. | • Make sure Fence Transmitter is at least 3 feet from large metal objects or |
| appliances. |
| • Make sure all Boundary Wire turns are gradual. |
| • Make sure the Boundary Wire is not running parallel to and within 5 feet |
| of electrical wires, neighboring containment systems, telephone wires, |
| television or antenna cables, or satellite dishes. |
| • If a neighboring containment system may be causing an inconsistent |
| signal, contact the Customer Care Center at |
| different frequency system will help your situation. |
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The Power and Loop Indicator Lights | • Check that the Power Adapter is plugged into the Fence Transmitter. |
are off. | • Try plugging into another |
| • If the lights still do not come on, the Fence Transmitter and/or Power |
| Adapter needs to be replaced. Contact the Customer Care Center at |
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The Power Light is on, the Loop | • Make sure both ends of the Boundary Wire are plugged into Boundary |
Indicator Light is off, and the Fence | Wire Terminals and that ½ inch of the insulation is stripped so that the |
Transmitter loop alarm is sounding. | copper wire is exposed. |
| • Perform the “Short Loop Test” to determine if the Fence Transmitter needs |
| to be replaced or if the Boundary Wire is broken. |
| • If the Fence Transmitter is functioning properly, you have a break in your |
| Boundary Wire. See the “Locating a Break in the Wire” section in this |
| guide. |
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