Jenn-Air W10282143B manual Assistance or Service, Ice Production, Ice Quality, Plumbing Problems

Ice Production

Ice maker runs but produces no ice

■Is the control set to ON? Be sure that the control is set to ON.

■Is the water supply connected? Make sure the water supply is properly connected and turned on.

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap.

■Is there debris in the drain tube? Clean the drain tube.

■Is there a kink in the drain line? Be sure that there are no kinks in the line.

■Is the service light flashing on and off continually? Call for service.

Ice maker runs but produces very little ice

■Is the accelerated ice production feature turned on? This feature increases the ice production rate to provide you with more ice in the same amount of time. See “Using the Controls.”

■Is the room temperature hotter than normal? Room temperatures of more than 90°F (32°C) will normally reduce ice production.

WARNING

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

■Is the condenser dirty? Dirt or lint may be blocking the airflow through the condenser. See “Condenser” in the “Cleaning” section.

■Is there scale buildup in the ice maker? If there is white scale buildup in the ice maker’s water or freezing system, you should clean the ice maker. See “Interior Components” in the “Cleaning” section.

■Is the drain cap securely in place? If the drain cap is loose, water will empty from the water pan, and you will have either thin ice or no ice. Tighten the drain cap if it is loose.

Grid is not cutting ice sheets

■Is the cutter grid securely in place? Check the cutter grid harness plug to make sure the connection is intact. See “Interior Components” section of “Cleaning” for instructions on cutter grid removal.

Ice Quality

Off taste, odor or gray color in the ice

■Is there unusually high mineral content in the water supply? The water may need to be filtered or treated.

■Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.

■Are there food items stored in the ice bin? Do not store any foods in the ice bin.

■Were all the packaging materials removed? Make sure that all packaging materials were removed at the time of installation.

Thin, soft or clumps of ice

■Is there unusually high mineral content in the water supply? The water may need to be filtered or treated.

■Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.

■Are there clumps of ice in the bin? If ice is not used regularly, it will melt and form clumps. Break the clumps with the ice scoop provided.

Plumbing Problems

WARNING

Excessive Weight Hazard

Use two or more people to move and install ice maker. Failure to do so can result in back or other injury.

■Is the drain hose aligned over the drain? Move the ice maker to align the drain. See “Connect Water Supply.”

NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a licensed, qualified plumber.

ASSISTANCE OR SERVICE

If you need assistance or service, first see the “Troubleshooting” section. Additional help is available. Call us at 1-800-JENNAIR(1-800-536-6247)from anywhere in the U.S.A., or write:

Jenn-Air Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Information may also be obtained by visiting our website at www.jennair.com.

In Canada, for assistance, installation or service, call us at

1-800-807-6777, or write:

Jenn-Air Brand Home Appliances

Customer eXperience Centre

200 – 6750 Century Ave.

Mississauga, Ontario L5N 0B7

In Canada, visit www.jennair.ca.

Please include a daytime phone number in your correspondence.

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