Samsung NE597N0PBSR user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

Page 67

troubleshooting

TROUBLESHOOTING

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

 

 

 

 

 

 

 

POSSIBLE CAUSE

 

SOLUTION

The range is not

 

The appliance has been installed

•

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

 

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

 

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

 

 

 

 

 

 

 

•

Insure the floor is level and strong and stable

 

 

 

 

 

 

 

 

 

 

 

 

 

enough to adequately support the range.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the situation.

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

The appliance

 

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

 

square and built too tightly in to the

 

appliance accessible.

for servicing and

 

appliance.

 

 

cannot be moved

 

Carpet is interfering with

•

Provide sufficient space so the range can

easily.

 

movement of the range.

 

be lifted over the carpet.

The oven control

 

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

 

 

 

 

 

 

 

the oven. If the problem persists,

an error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

E-84

Communication error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Cooktop

 

You have a function error code.

•

Press touch the on/off control key pad. If

control beeps and

 

 

 

 

 

 

 

 

 

 

 

 

the problem persists, disconnect all power

displays an error

 

CODE

CAUSE

 

 

to the range for at least 30 seconds and

code.

 

-SE-

Touch pad Short Error

 

 

then reconnect the power. If this does not

 

 

-LE-

Low Voltage Error

 

 

solve the problem, call for service.

 

 

-ot-

Over Temperature Error

 

 

 

 

 

- -

Pan Detection Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Call for service.

 

 

CODE

CAUSE

 

 

 

 

 

 

 

 

-to-

Top Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

-t

 

 

 

 

-

Top Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

-bo-

IGBT Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

-b

 

 

 

-

IGBT Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

-FL-

DC fan motor Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

troubleshooting _66

TROUBLESHOOTING

(IB_Best)NE597N0PBSR_AA_DG68-00429A-03_EN.indd 66

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Contents Electric Range Important safety instructions ANTI-TIP Device For Your SafetyDo not enter the oven Induction Cooktop Elements Electrical Safety Oven Child SafetyWarming Drawer Ventilating Hood SELF-CLEANING OvensGLASS/CERAMIC Cooking Surfaces Before YOU Begin Important safety instructions Important safety instructions Important safety instructions Take care as beverages or food may be very hot after heating State of California Proposition Latest in heat-distribution technology Features of your new rangeContents Operating the Oven Overview Introducing your new rangeWHAT’S Included with Your Range During Cooking Induction cooktop cookingAbout Induction Cooktop Cooking Before CookingLocation of the Induction Cooktop Elements and Controls Safety instructions. Residual heatAfter Cooking Boost Simmer Flexcook Zone Burner ON/OFF Indicator forPower SettingLo~Hi BoostP SimmerSi Boil AlertA Hot SurfaceH Induction Touch ControlSelect Cooking Zone on Using the Touch Control PadsHOW to SET the Appliance for Cooktop Cooking Power SettingFlexcook Zone Control Induction Power Boost ControlSwitching a Cooking Zone OFF Induction Simmer ControlCorrect Pan Size and Pan Location for the Flexcook Zone Using the GriddleIncorrect Correct Damage to Property from Extremely HOT Liquids or Fire Boil Alert Control only USE the Largest BurnerTo Persons or Property from Extremly HOT Liquid or Fire Use quality cookware in good condition Before Using the CooktopAlso remember to Use Quality Cookware in Good Condition Cookware material Cookware for Induction Cooking ZonesUSE the Correct Size Cookware Size of PansBetter pans produce better results Using Suitable Induction CookwareOperating Noises Suitability testSuggested Settings for Cooking Specific Foods Temperature DetectionPower Management Preventing stains CleaningProtecting the Cooktop Surface Preventing marks and scratchesAbout the Warming Drawer Using the warming drawerTurning the Warming Drawer on or OFF Recommended settingsLevels Type of Food Oven Control Panel Operating the ovenPress the START/SET or Clock AM/PM pad Setting the ClockHow to set the clock How to change between a 12-hour and 24-hour displayFeature Minimum Maximum Minimum and Maximum SettingsSetting the Kitchen Timer How to set the timerBaking layer cakes Using the Oven RacksBefore using the racks Oven rack positionsHow to adjust the thermostat while cooking How to set the thermostatBaking Convection Baking How to set the oven for convection bakingTips for convection baking Breads Recommended convection baking guidePie CookiesConvection Roasting How to set the oven for convection roastingLamb Recommended convection roasting guidePork PoultryTimed Cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay Timed CookingBroiling How to set the oven for broilingBroil stop position Recommended broiling guide How to record a recipe setting Using the Custom Cook FeatureHow to recall a setting Proof Using the Easy Cook FeatureSlow Cook Chicken NuggetsHow to set the Defrost function Using the Defrost FunctionCrispy Pizza How to use the keep warm feature Using the Keep Warm FunctionFahrenheit or Celsius temperature selection Extra FeaturesHour energy saving Thermostat adjustment Convection auto conversion featureSound on/off Turning the Oven Light on and OFFControl lockout How to use the Sabbath feature Setting the Sabbath FeatureMaintaining your appliance Before a self-cleaning cycle SELF-CLEANINGMaintaining your appliance After a self-cleaning cycle How to set the oven for self-cleaningHow to delay the start of self-cleaning How to turn off the self-cleaning featureHow to set the oven for steam-cleaning STEAM-CLEANINGAfter a steam-cleaning cycle Oven vent Care and Cleaning of the OvenCleaning painted parts and decorative trim Cleaning stainless steel surfacesOven door Oven racksRemoving heavy, burned-on residue Care and Cleaning of the Glass CooktopNormal daily use cleaning Removing burned-on residuePotential for permanent damage to the glass surface Cleaning the cooktop sealCleaning sugary spills and melted plastic Removing metal marks and scratches Locked position Unlocked position How to remove the door How to replace the door Removing and Replacing the Oven DoorUnlocked position Locked position How to remove the warming drawerHow to replace the warming drawer Removing and Replacing the Warming DrawerChanging the oven light Code Cause TroubleshootingTroubleshooting Problem Possible Cause SolutionRolling boil or Stops glowing when Changed to a lower Setting AreasSurface units Will not maintainFood does not bake Temperature is tooSelf-clean Cleaning cycleCycle Not open after a Self-cleaning cycle Oven not cleanAfter a self-cleaning Oven door willLimited Warranty to Original Purchaser WarrantyDG68-00429A-03
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