Alto-Shaam Oven / Steamer CT Express Error codes, Low Water Boiler Low water level in boiler

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error codes

this section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. if your alto-shaam®unit is not operating properly, check the following before calling your authorized alto-shaam service agent:

☛check that unit is receiving power. circuit breaker turned on?

do not attempt to repair or service the oven beyond this point. contact alto-shaam for the nearest authorized service agent. repairs made by any other service agents without prior authorization by alto-shaam will void the warranty on the unit.

when the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable. when the oven fault is corrected, the combitherm will return to normal operation.

error

error call out in display

description of error

possible cause

 

code

 

 

 

 

 

 

 

 

 

e01

Low Water Boiler

Low water level in boiler

— Water supply is shut off.

 

 

 

 

— Low water pressure .

 

 

 

 

— Generator drain cap missing or loose.

 

 

 

 

— Generator drain pump is not sealing.

 

 

 

 

— Generator drain pump elbow leaking.

 

 

 

 

— Faulty or scaled water level probe.

 

 

 

 

— Faulty or plugged dual solenoid valve assembly.

 

 

 

 

— Wiring or connection issue .

 

 

 

 

— No output to dual solenoid from relay board.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

 

 

e02

Control Temperature High

Relay board surface

— Wiring or connection issue .

 

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

 

not operating .

 

 

 

 

— Cooling Fan on display board is not operating.

 

 

 

 

— Main Cooling fan is not operating.

 

 

 

 

— Cooling Fan on motor drive is not operating.

 

 

 

 

— Unit is less than 20” from a heat producing

 

 

 

 

source on its left hand side.

 

 

 

 

 

 

e03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly.

 

 

 

 

— Check LED flashes on the Motor Control.

 

 

 

 

— see motor control error code list .

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

e04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly.

 

 

 

does not work

— Check LED flashes on the Motor Control.

 

 

 

 

— see motor control error code list .

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

e11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

 

High

 

— Convection Oven contactor(s) stuck closed.

 

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

 

— N6 Cavity probe connection problem.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

— Wiring or connection issue .

 

 

 

 

Combi Mode Only:

 

 

 

 

— Insufficient water supply into oven for

 

 

 

 

steam production .

 

 

 

 

 

 

 

 

 

continued on next page

CT Express series • INSTALLATION MANUAL • MN-29805 • 23..

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Contents CT Express Warranty InstallationP a c k i n g L i v e r yN g e r Safety procedures and precautionsInstallation codes & Standards Site InstallationVentilation requirements Sound pressure measurementAppLIANCE Must Remain on PALLET While Being Moved Positioning on siteLift or pALLET Lift Truck Lifting Instructions Positioning requirements Stand InstallationAccessories Water supply shut off valve and back flow preventer when Hood installation is requiredOven water supply shut off valve and back flow preventer 410esiVH410CCi Electrical connection Ground Top/Back of unitRisk of electric shock Obile equipment restraintAppliance must be secured To building structure Use a drinking quality, cold water supply only Water quality requirementWater connections One suggested Method of installationOptional hand held spray hose InstallationWater drainage Water Valve2 38mm Diameter connection Required for drain Ventless hood model Indicator lightOperation Filter door latchTop exhaust vent Filter switchFilter track Page Clearances CT Express checklistPage Control Temperature High Relay board surface Error codesLow Water Boiler Low water level in boiler Receptacle wires disconnected B11 Single point Core Temperature probeN6 Cavity probe Fault Cavity temperature probe B10 Core Temperature Multipoint core temperatureAlignment issue between motor cam and vent Connection Issue on Hall Effect sensorMotor safety switch micro switch Fault vent valve motorE93 Press the Start Icon to Acknowledge the Error Total Dissolved Solids tds Original equipment limited warrantyTRansportation damage and claims

Oven / Steamer CT Express specifications

The Alto-Shaam Oven/Steamer CT Express is a cutting-edge cooking appliance designed to meet the demands of modern commercial kitchens. Renowned for its versatility and efficiency, the CT Express combines the functionalities of an oven and a steamer into one compact unit, allowing chefs to prepare a wide variety of dishes with ease.

One of the standout features of the CT Express is its advanced cook-and-hold technology. This innovative system enables chefs to not only cook food but also hold it at the perfect serving temperature without drying it out. This is particularly beneficial in high-volume settings where timing and quality are critical. The appliance can maintain food at a precise temperature, ensuring that every dish is served fresh and flavorful.

The CT Express is also equipped with a user-friendly touch screen interface, making it simple for staff to navigate various cooking modes. With programmable settings, chefs can save their favorite recipes and easily replicate perfect results time after time. This feature is particularly advantageous in fast-paced environments where consistency is paramount.

Another key characteristic of the Alto-Shaam CT Express is its patented Halo Heat technology. This unique cooking system utilizes a uniform heat source that envelops food, promoting even cooking and reducing energy consumption. The gentle, radiant heat minimizes moisture loss, preserving the natural flavors and textures of the food. This technology is invaluable for both baking and steaming, allowing for a wide array of cooking applications.

The oven/steamer's robust construction ensures durability and longevity, making it suitable for the rigors of a commercial kitchen. With a stainless steel exterior and interior, the unit is not only aesthetically pleasing but also easy to clean and maintain. Its compact size allows for flexible placement in any kitchen layout, making it an ideal choice for establishments with limited space.

In summary, the Alto-Shaam Oven/Steamer CT Express embodies the perfect blend of innovation, efficiency, and reliability. Its advanced cooking technologies, including cook-and-hold capability and Halo Heat, combined with user-friendly features, make it an essential tool for chefs looking to elevate their culinary creations while maintaining consistency and quality in every dish. As commercial kitchens continue to evolve, the CT Express stands out as a versatile solution tailored to the needs of today's culinary professionals.
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