Troubleshooting

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca

	PROBLEM	SOLUTION

	DISHWASHER DOES	NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.
	NOT RUN	If the Start/Resume light is blinking, close the door and push START/RESUME.
		Be sure the door is closed and latched.
		Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or opening
		and closing the door before selecting your cycle/option.
		Check that there is not an interference with large casserole dishes and the wash system at the back
		of the dishwasher. Adjust loading as necessary to ensure door is closed and latched.
		Be sure you have selected a cycle. (See “Cycles and Options Descriptions” section.)
		Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
		If lights other than Start/Resume blink and the unit will not run, you will need to call for service.

	DETERGENT REMAINS IN	Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be
	THE DISPENSER OR	blocking the detergent dispenser from opening properly.
	TABLET IS ON BOTTOM	Be sure your detergent is fresh and lump free.
	OF TUB	Be sure your detergent is fresh and lump free.
	OF TUB	Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to

		resume the cycle by closing the door and pressing START/RESUME.

	CYCLE RUNS TOO LONG	NOTES:
		■ To use less water and reduce energy consumption you will encounter cycles that typically run for
		up to 3 hours.
		■ A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating
		cooler water.
		■ Some options will add time to the cycle. (See “Cycles and Options Descriptions” section.) The
		ProDry™ or Heat Dry option adds approximately ¹⁄₂ hour.
		Try the 1 Hour Wash cycle.
		Run the hot water at a faucet close to the dishwasher before starting the cycle.

	DISHWASHER NOT DRYING	NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous
		surface which tends to collect water droplets. Towel drying may be necessary.
		Use of rinse aid along with the ProDry™ or Heat Dry option is needed for proper drying.
		Proper loading of items can affect drying. (See specific loading instructions within this guide.)
		Glasses and cups with concave bottoms hold water. This water may spill onto other items when
		unloading.
		■ Unload the bottom rack first.
		■ Locate these items on the more slanted side of the rack for improved results.

	WILL NOT FILL	Be sure the water is turned on to the dishwasher.
		Check that the float is free from obstructions. (See “Parts and Features.”)
		Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not operate
		properly or may not fill with water. (See “Blinking Lights” in “Troubleshooting” section.)

	WATER REMAINS IN THE	Be sure the cycle has completed (the Clean light is on). If it has not, you will need to resume the cycle
	TUB/WILL NOT DRAIN	by closing the door and pressing START/RESUME.
		If dishwasher is connected to a food waste disposer, be sure the knockout plug has been removed
		from the disposer inlet.
		Check for kinks in the drain hose.
		Check for food obstructions in the drain or disposer.
		Check your house fuse or circuit breaker.

	HARD WATER	NOTE: Extremely hard water mineral deposits can cause damage to your dishwasher and make it
	(WHITE RESIDUE ON	difficult to achieve good cleaning. A water softener is strongly recommended if your hardness is
	DISHWASHER INTERIOR OR	15 grains or more. If a water softener is not installed, the following steps may help:
	GLASSWARE)	Use a commercial cleaner designed for dishwashers once per month.

		Clean the upper and lower filters at least once per month. (See “Cleaning Instructions” in the
		“Filtration System” section.)
		Always use a rinse aid.
		Always use a high-quality, fresh detergent.
		Use a detergent booster/water softener additive designed for dishwashers.