3Com 3 Troubleshoot, Online, Access Software, Downloads, Telephone Technical, Support and Repair

78APPENDIX D: OBTAINING SUPPORT FOR YOUR PRODUCT

Troubleshoot	You will find support tools posted on the 3Com web site at
Online	http://www.3com.com/
	3Com Knowledgebase helps you troubleshoot 3Com products. This
	query-based interactive tool is located at
	http://knowledgebase.3com.com and contains thousands of technical
	solutions written by 3Com support engineers.
Access Software	Software Updates are the bug fix / maintenance releases for the version
Downloads	of software initially purchased with the product. In order to access these
	Software Updates you must first register your product on the 3Com web
	site at http://eSupport.3com.com/
	First time users will need to apply for a user name and password. A link to
	software downloads can be found at http://eSupport.3com.com/, or
	under the Product Support heading at http://www.3com.com/
	Software Upgrades are the software releases that follow the software
	version included with your original product. In order to access upgrades
	and related documentation you must first purchase a service contract
	from 3Com or your reseller.
Telephone Technical	To enable telephone support and other service benefits, you must first
Support and Repair	register your product at http://eSupport.3com.com/
	Warranty and other service benefits start from the date of purchase, so it
	is important to register your product quickly to ensure you get full use of
	the warranty and other service benefits available to you.
	When you contact 3Com for assistance, please have the following
	information ready:
	■ Product model name, part number, and serial number
	■ Proof of purchase, if you have not pre-registered your product
	■ A list of system hardware and software, including revision level
	■ Diagnostic error messages
	■ Details about recent configuration changes, if applicable