lConfirmthat the ECP cableharness’s DB9M RS-232 connectoris properlyconnectedto the
Controlconnector on the projector.
lConfirmthat the USB cable,which is locatedon the undersideof the pen tray, is properly
connectedfrom the interactive whiteboardto the ECP.
lConfirmthat the USB cableis properly connectedfrom a fully f unctionalUSB receptacleon the
computerto the correct USB receptacle on the ECP.
lConfirmthat the projector’s on-screenmenu optionfor the USB receptacleis set t o thec orrect
videosource.
lIf necessary, completeadditional troubleshootingon anydevices betweenthe USB connection
fromthe computer to the interactive whiteboardsystem, i ncludingany USB hubs and
extensioncables.
NN O T E S
oIf you’reusing the CAT 5 US B extender,see Troubleshootingtips for the CAT 5USB
extenderfor SMARTBoard800 series interactive whiteboards
(smarttech.com/kb/147499).
oComputersconnected to the ECP overridecomputers connected to the CAT 5 USB
extender.If you connect two computers to the ECP, anycomputer connectedto t he
CAT 5 USB extenderdoesn’t have a data connectionto t heinteractive whiteboard.

Resolvingcontrollermodule issues

If the controllermodule takes longerthan 10 seconds to start up, disconnect the interactive
whiteboard’spowercable, wait 10seconds, and then reconnectit.
If the issue persists, updatet hef irmwareas documented in the SMARTBoard800 series interactive
whiteboarduser’sguide (smarttech.com/kb/144817).
If the Ready light indicatest hat a firmwareupdate is in progressbut no update is actually taking
place,disconnect the interactivewhiteboard’s powercable, wait a few seconds, andthen reconnect
it.
Resolving projector issues

Resolvingprojectorerrors

System administratorscan resolve the following projectorerrors ont heirown prior to contacting
SMARTSupport.Performinginitial troubleshootingon your projectorwill reducethe time of a support
call.
CH A P T E R 6
Troubleshootingyour interactive whiteboard system
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