Chapter 6: Troubleshooting your interactive
whiteboard system
Beforeyou start 44
Locatingstatus lights 44
Locatingserial numbers 44
Determiningyou interactive whiteboardsystem’s s tatus 46
Resolvinginteractive whiteboardis sues 47
Resolvingoperationiss ues 47
Resolvingconnection issues 47
Resolvingcontroller moduleissues 48
Resolvingprojector issues 48
Resolvingprojector errors 48
Yourprojectors tops responding 49
The“ProjectorOverheated”, “FanFailure” or“Color Wheel Failure”message appears 49
The“LampFailure” message appears 50
TheprojectorPower and Service lights are off 50
Resolvingimage issues 51
Lossof signal 51
Partial,scrolling or incorrectly displayedimage 52
Unstableor flickering image 52
Frozenimage 53
Theimage from yourconnected laptop computerisn’t projected 53
Unalignedprojectedimage 53
Resolvingaudio issues 54
Resolvingnetwork communication issues 55
ResolvingECP issues 55
Accessingt hes ervice menu 55
Retrievingyour password 56
Resettingthe projector 56
Transportingyourinteractive whiteboardsy stem 57

Chapter 6

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