Determining you interactive whiteboard system’sstatus

Uset hef ollowingtable to determine thes tatus of your interactive whiteboardsystem:

Projector
Powerl ight
Projector
Serviceli ght
ECPli ght Readyl ight
Projected
image
Touch and
pen control
Statusand r elated
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Fullcontrol Thesystem is operating normally.
Ifimage or sound issues occ ur, see
theremainings ections of this c hapter
fortroubleshooting information.
Flashinggreen Off Flas hinggreen Off None None Thesyst em is starting up.
Solidamber Off Solid amber Off None None Thesyst em is in Standby mode.
Flashing
amber
Off Flashing
amber
Off None None The system isenteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleis startingup.
Ifthis processt akes longert han10
seconds,see Resolving c ontroller
moduleissues on page 48.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theint eractivewhiteboard’s
controllermoduleis readyto receive a
firmwareupdate or is applying a
firmwareupdate.
Ifthe Ready light flashesamber but
nofirmware update appearson the
screen,see Resolving controller
moduleissues on page 48.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’s an issue with t heprojected
image.
SeeResolving imageis sues on page
51.
Solidgreen Off Solidgreen Solidgreen Correct None There’san issue with the interact ive
whiteboard.
SeeResolving operationiss ues on
nextpage.
Solidgreen Off Solidgreen Flashinggreen Correct Touchonly SMARTProductDriversisn’t
installedor runningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’san issue with the connections
betweenthe interactive whiteboard
andthe other components of the
system.
SeeResolving connection issues on
nextpage.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheECP isn’treceiving power.
SeeResolving ECP issues onpage
55.

CH A P T E R 6

Troubleshootingyour interactive whiteboard system

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