The“ Lamp Failure” messageappears
If the “LampFailure”message appears, oneof the following issues is occurring:
lThelamp is overheating,lik ely duet o blockedair vents.
lThelamp has reachedthe end of its life.
lTheprojectorhas an internal problem.
gTo resolvethe “Lamp Failure” error
1. Restartt heprojector (see Yourprojector stops respondingon previous page).
2. Checkt heremaining lamphours using the on-screenmenu (see Adjustingprojector settings on
page14).
If the lamphas more than 2000hours of use, it’s nearthe endof it s lifespan.
3. Replaceyour lamp as describedin Removing and replacingthe projector lampmodule on page
37.
4. If replacingthe lamp moduledoesn’t resolve the issue, put the projectorinto St andbymode,
disconnectthe power cable, andthen contact your authorizedS MART reseller.
Theprojector Power and Service lights areoff
If the projectorPower and Service lights areboth off, one of the following issues is occurring:
lTherewas a power outageor a power surge.
lAc ircuit breakeror a safety swit ch was tripped.
lTheprojectoris n’t connectedto t hepower source.
lTheprojectorhas an internal problem.
gTo resolvethe unlit projector Power and Serviceli ghtsissue
1. Checkt hepower source, and thenmake s urethat all cables are connected.
2. Confirmthat the projector is connected to an active poweroutlet.
3. Makesure the pins on the connectorsaren’t broken orbent.
4. Connectthe power cable, andthen turn on the projector.
5. If the previoussteps don’t resolve the issue, disconnect the power cable andthen contact your
authorizedSMART reseller.
CH A P T E R 6
Troubleshootingyour interactive whiteboard system
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