Troubleshooting Phaser 860 Printers, Getting Help | 3Com guide

Troubleshooting Phaser 860 Printers

Troubleshooting Phaser 860 Printers

Getting Help

Refer to the following resources for information about your printer:

■Printer CD-ROM

■Advanced Network Management Tools CD-ROM

■Printer’s front panel and internal pages

■Windows driver and driver help system

■Xerox web sites

■CentreWare IS

■Other online services

Printer CD-ROM

The printer’s auto-running CD-ROM guides you to the various resources available for installing and learning more about your Phaser color printer.

■Read Me release notes

■Printer drivers

■Driver installers (for Mac and Windows)

■Phaser 860 Color Printer User Guide

■Advanced Features and Troubleshooting Manual (this manual)

■Setup Guide poster

■How-to videos

■Networking information

■Cleaning instructions

■Consumables instructions

■Repacking instructions

■Adobe Acrobat Reader (for reading the PDF files)

■Adobe Type Manager (ATM)

Advanced Network Management Tools CD-ROM

This CD-ROM contains network management tools, including CentreWare DP, Unix tools, and the Font Downloader application.

Advanced Features and Troubleshooting Manual

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3Com manual Troubleshooting Phaser 860 Printers, Getting Help, Printer CD-ROM, Advanced Network Management Tools CD-ROM

Contents

L O R P R I N T E R Page June Phaser 860 Color Printer Contents Printer Management Troubleshooting Phaser 860 PrintersPrinter Utilities Index Advanced Features Windows 95 / Windows 98 PostScript driver Print quality modesWindows 2000 PostScript driver Windows NT PostScript driver Windows 2000 / Windows NT PostScript driver TekColor color corrections Printing secure print, proof print, and saved print jobs Secure prints, proof prints, and saved printsWindows 2000 / Windows NT driver Deleting secure print, proof print, and saved print jobs Collating copies Separation pages Windows 2000 driver Booklet printing Scaling Negative and mirror imagesWindows NT driver Image smoothing Watermarks Color Sampler Charts Color and Color Sampler Charts Scroll to Job Defaults Menu Printing the colors from an application Printing the color sampler charts with CentreWare is From a Macintosh Printing the color sampler charts with utility filesFrom a PC or workstation Printing Pantone Colors from the color selection book Pantone ColorsPrinting printer-specific Pantone Colors Printing the Pantone Color Chart from a Macintosh Installing the Pantone Color files Printing the Pantone Color Chart from a PC Installing the plug-in PhaserPrint Plug-in for PhotoshopUsing the plug-in Select either Easy Install or Custom Install PhaserPrint Plug-in for Photoshop Resident typefaces PostScript FontsResident Roman typefaces Fonts UniversCE-CondensedBoldOblique Downloading fonts Resident typefaces PCL5CResident PCL typefaces Downloading fonts from a Macintosh Downloading fonts from a PC Printing a list of resident fontsListing the fonts from a Macintosh Listing the fonts from a PC CentreWare is Printer Management software Printer Management Email notification Usage Profile On the MaiLinX Alerts page, click the Printer Warnings link To turn on/turn off the Startup Page using utility files Operational featuresPrinter’s Startup To enter/exit protected mode using utility files Protected mode for the front panel menusMacintosh SysStart Job execution Front panel intensity Manual feed timeout Front panel contrast Intelligent Ready mode Automatic tray switching Selecting the source for cleaning pagesFront panel language Installing the utility files on a PC Installing the utility files on a MacintoshPrinter Utilities Utility files on the printer’s CD-ROM Utility files on the Xerox web site From the File menu, select Send PostScript File Downloading utility files from a Macintosh Double-click the Apple Printer Utility Using the Apple Printer Utility to perform other tasks Downloading files from Windows 95/Windows 98/Windows Me Downloading utility files from a PCDownloading files from Windows NT/Windows Capture show Capture Printer Port dialog box For Windows 95 / 98 environments NET USE LPT1 \\ServerName\QueueName Getting Help Troubleshooting Phaser 860 PrintersPrinter CD-ROM Advanced Network Management Tools CD-ROM Windows driver and driver help system Printer’s front panel and internal pagesXerox web sites CentreWare is Other online servicesTo find a local reseller Status indicator light is off Indicator light problemsStatus indicator light is blinking green Status indicator light is blinking yellow Front panel error messages Maintenance kit low Maintenance drawer a missingMaintenance kit empty Maintenance kit service life low Media jam Retry manual feed Paper jam message Output is single-sided Problems with automatic two-sided printingFrequent jams with two-sided printing Second side of a two-sided print is upside-down Printing labels from Microsoft Word Problems printing on labelsLabels are printed on the wrong side From the Tools menu, select Envelopes and Labels Light-colored or missing stripes on prints Print quality problemsInk streaks or oil on front, back, or edges of print Images are too light or too dark Photographic images appear grainy Prints have dull, faded colorsPrints in black-and-white instead of color Blue colors look too purple Printing problems Preventing media jams Troubleshooting Phaser 860 Printers Phaser 860 Color Printer Specifications for the Phaser 860 Color Printer Weight of one High-Capacity Paper Tray Assembly Dimensions of one High-Capacity Paper Tray AssemblySound level Printer tilt Regulatory Information for Phaser 860 Printers QYLURQPHQWDO3KHQRPHQD DVLF6WDQGDUG Declaration of conformity FCC Class B device Page Index Index Index Index Index Index