Troubleshooting Phaser 860 Printers

Maintenance drawer (A) missing

■If the maintenance drawer is not installed, open the front cover and install the maintenance drawer (labeled A).

■If the maintenance drawer is already there, pull out the drawer, make sure that the counter (orange piece labeled C2) is installed, and re-insert the maintenance drawer.

Maintenance kit low

■The Maintenance Kit is almost empty.

■Order a replacement Maintenance Kit since the Maintenance Kit will need replacing soon.

Maintenance kit empty

■The Maintenance Kit is depleted. Replace the Maintenance Kit to continue printing.

■If the message remains after you installed a new kit, make sure that the new counter (the orange piece labeled C2) was correctly installed.

Maintenance kit service life low

■The 15-month service life will expire soon.

■Order a replacement Maintenance Kit since the Maintenance Kit will need replacing soon.

Maintenance kit service life expired

■The 15-month service life has expired.

■Replace the Maintenance Kit now to prevent print quality problems.

Printer error ##

■An error occurred that may not be user-correctable.

■Turn off the printer, wait at least 15 seconds, and then turn the printer back on.

■If the error is not cleared, write down the error number.

■If you have access to the internet, look up the error number on the infoSMART web page (see page 44) for possible corrective action.

■If the error persists, call Customer Support with the error number.

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Phaser 860 Color Printer

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3Com 860 manual Maintenance drawer a missing, Maintenance kit low, Maintenance kit empty, Maintenance kit service life low