3Com 860 manual Prints have dull, faded colors, Photographic images appear grainy

Troubleshooting Phaser 860 Printers

Prints have dull, faded colors

■If you are using the standard paper/transparency tray or the high capacity transparency/label tray, make sure that the tray switch is set for the appropriate media.

■When printing transparencies, only use Phaser 860 transparency film, which has been specially formulated for use in this printer, and make sure that you have selected Transparency (when feeding from a tray) or Manual Feed-Transparency(when using the manual-feed slot) in the printer driver.

■Increase the print quality or try a different color correction. Refer to page 2 and page 3 for more information.

Photographic images appear grainy

■In the printer driver, select the highest print quality mode. Refer to page 2 for more information.

■Print images that are 150 dpi or higher.

Prints in black-and-white instead of color

■In the printer driver, check if the TekColor Correction is set to Black and White; if it is, choose a different color correction. Refer to page 3 for more information.

■If using a Macintosh:

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Make sure that you are using the correct PPD file with the latest Apple LaserWriter printer driver, that supports color PostScript.

In the Print dialog box, make sure that Color/Grayscale is selected. Some applications require special files to print in color. Make sure that these files are properly installed. For information, refer to the topics on the printer’s CD-ROM or the Xerox web site.

■If using a PC:

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Be sure to use the correct printer driver from the printer’s CD-ROM. Make sure the application you are using is set up to print in color.

Blue colors look too purple

■If printed blue colors look too purple, print your document with the Vivid Color color correction. Refer to page 3 for more information.

Transparency print quality is poor.

■Only use Phaser 860 transparency film, which has been specially formulated for use in this printer.

■Make sure that you have selected Standard as the print-quality mode. Refer to page 2 for more information.

■Try setting Vivid Color as the color correction. Refer to page 3 for more information.

■Make sure that the switch on the side of the standard paper/transparency tray or the high-capacity transparency/label tray, is set to Transparency.

■Make sure that you have selected Transparency (when feeding from a tray) or Manual Feed-Transparency(when using the manual-feed slot) in the printer driver.

Advanced Features and Troubleshooting Manual 53