Microkey Error Codes | 3Com ISDN Modem specification

8-8 CHAPTER 8: TROUBLESHOOTING

Microkey Error Codes

Table 8-2 lists Microkey error codes, possible causes, and possible solutions regarding installation of the Microkey Com Port Accelerator card for Windows 3.x.

Table 8-2 Microkey Error Codes and Their Meaning

Error Code	Possible Cause	Solution

1001	Cannot find or copy the file	Check the 3COM directory and
	s7comm.drv.	reinstall the 3C882 ISDN modem
		software.

1002	Cannot find or copy the file
	s7vcd.drv.

Check the 3COM directory and reinstall the 3C882 ISDN modem software.

1003	Cannot find or copy the file
	s7combuf.drv.

Check the 3COM directory and reinstall the 3C882 ISDN modem software.

1004	Cannot create a backup SYSTEM.INI
	file.
1005	Cannot remove *vcd from the
	SYSTEM.INI file.

Reinstall the 3C882 ISDN modem software.

An unknown third-party device driver may exist on the computer. Please contact 3Com Technical Support for further assistance.

1006	Cannot remove *combuf from the
	SYSTEM.INI file.

An unknown third-party device driver may exist on the computer. Please contact 3Com Technical Support for further assistance.

1007	Cannot remove comm.drv from the
	SYSTEM.INI file.

An unknown third-party device driver may exist on the computer. Please contact 3Com Technical Support for further assistance.

1008	Cannot configure the SYSTEM.INI file
	for s7comm.drv.
1009	Cannot configure the SYSTEM.INI file
	for s7vcd.drv.

Reinstall the 3C882 ISDN modem software. and/or contact 3Com Technical Support.

Reinstall the 3C882 ISDN modem software. and/or contact 3Com Technical Support.

1010	Cannot configure the SYSTEM.INI file
	for s7comm.buf.drv.

Reinstall the 3C882 ISDN modem software. and/or contact 3Com Technical Support.

1021	Cannot remove TURBOVCD.386 from	Try to remove these items
	the SYSTEM.INI file.	manually and/or contact 3Com
		Technical Support.

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3Com ISDN Modem manual Microkey Error Codes

Contents

3COMIMPACTIQ External Isdn Modem User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Limited Warranty YearPage Contents Configuration for AN Apple Macintosh Computer Call Forwarding AT&T 5ESS Custom Switch A-6 Placing Isdn Data Calls Specifications Registers Computer to 3C882 Isdn Modem COM Port Connection Conﬁguration for Two Telephone Numbers and Two Analog FreePPP Setup Screen 3C882 Conﬁguration Steps for a Macintosh Tables Text ConventionsPage How to Use This Guide About this GuideIntroduction Appendix B Conventions Introduction Easy Installation and Use 3C882 Isdn Modem Features3C882 Isdn modem provides the following features High Performance ProtocolsIsdn Standards and Interface Ansi V.120 rate adaption 3C882 Isdn Modem Package Contents Before You Install the 3C882 Isdn Modem IBM PC or Compatible Requirements Apple Macintosh Requirements Isdn Information Isdn Information Sheet Introduction Installing the 3C882 Main hardware installation steps are depicted Familiarizing Yourself with the 3C882 Isdn Modem Color DescriptionGreen LED remains lit but does not flash Installing a Serial Cable You will need the following type of serial cable To install the 3C882 Isdn modem serial cable Installing Analog Equipment 1Installing the Isdn CableTo install an analog device Analog Equipment Connection Installing the Power Cable Power Cable Connection This completes the 3C882 Isdn modem installation Configuration for AN IBM-COMPATIBLE PCRunning Windows Conﬁguring the 3C882 Isdn Modem for a PC To install the 3C882 Isdn modem software Installing the 3C882 SoftwareClick OK Click OK to complete the installation Running the Spid Wizard Double-click the 3ComImpact IQ icon shown in Figure You will see a start message, as shown in Figure First Telephone Number Dialog Box for PC Appears Second Telephone Number Dialog Box for PC Click Finish Conﬁguration Dialog Box for PC Configuration for AN IBM-COMPATIBLE PC Running Windows Conﬁguring Multilink PPP Appears Click Finish Conﬁguring the B Channel Rate Conﬁguring Voice Call Routing 10 Voice Call Routing Default Setting One Telephone Number and Two Analog Devices 11 Conﬁguration for One Telephone Number and Two Devices Verifying the Conﬁguration Configuration for AN IBM-COMPATIBLE PC Running Windows Setup Using Windows 13 New Hardware Dialog Box Install From Disk dialog box appears, as shown 14 Install From Disk Dialog Box Setup Using Windows NT 3.5.1 RAS Check Show All Devices 16 Network Settings Dialog Box Remote Access Setup dialog box appears, as shown in Figure Remote Access Setup dialog box appears Setup for Windows NT Click Continue Setup for Windows NT 4.0 New Modem Manufacture screen will open, as shown in Figure 19 Modem Manufacturers and Models Dialog Box Conﬁgure Dial-Up Networking Dialog box indicates successful setup Click FinishDial Up Networking for Windows Click Finish Click Next to view the Connection Type dialog box Service Provider dialog box opens Dial-up Networking for Windows NT New Phonebook Entry screen opens, as shown in Figure 20 New Phonebook Entry Wizard 21 Phonebook Entry Screen Click the TCP/IP Settings button Setting up 230K for Windows NT Setup for 230Kbps3C882 Isdn modem allows for transfer rates of up to Setting up 230K for Windows 95 and Windows NT Click Conﬁgure Select 3ComImpact IQ 230K 3C882 Isdn modem. This will set the baud rate to 230.4 Kbps Setup for 230Kbps Configuration for AN IBM-COMPATIBLE PC Running Windows Configuration for AN Apple Macintosh Computer Conﬁguring the 3C882 Isdn Modem for a Macintosh Computer Installation Message Box Message box appears as shown in Figure Click OK This completes the software installation Double-click the 3ComImpact IQ program icon shown in Figure Select Modem Port Screen Spid Wizard Start Screen First Telephone Number Screen for Macintosh Second Telephone Screen for Macintosh Quit. Click Quit to leave the Conﬁguration dialog box Conﬁguration Dialog Box for Macintosh Conﬁguring the B Channel Rate Conﬁguring Voice Call Routing RS-232 Layer 1 UP Spid 1 Init if required 12 Conﬁguration to ring both ports simultaneously Conﬁguring Internet Access for a Macintosh Computer Set Up Using OT/PPP and Open Transport Configuring Internet Access for a Macintosh Computer 14 OT/PPP Modem Control Panel 15 TCP/IP Control Panel Set Up Using FreePPP with Open Transport Click on the Accounts tab and select New Account screen will open as shown in Figure 17 FreePPP Account Screen 18 FreePPP Connection Screen Configuring Internet Access for a Macintosh Computer Choose FreePPP from the Connect via pop up menu 20 FreePPP TCP/IP Control Panel Advanced Configuration Advanced Conﬁguration Parameter Default Values QuickSelect Compression Auto AnswerBaud Rate Type Changing the Parameter SettingsThen press Enter or Return Enabled %C2 Autobaud Enabled $B0Incoming Outgoing calls S70=3 Auto Answer Answer Advanced Configuration Features Supplementary Voice FeaturesSupplementary Voice Call Forwarding How to Use Call Waiting How Do Do This Isdn Call WaitingThen put on hold Call? Troubleshooting How to Use Call Conference How Do Do ThisConference call? Press and release the switch hook button Call Conference Call Drop Call Transfer Isdn Service from Paciﬁc Bell Switch back to the first call? This completes the procedure for Paciﬁc Bell Isdn users Calls Placing and ReceivingPlacing Isdn Data Calls Placing Calls Automatically Placing Calls Manually Placing Multilink PPP Calls Placing a TollMizer Call Receiving Isdn Data Calls Placing Voice Calls Using an Analog Phone Port Receiving Voice Calls Using an Analog Phone PortWhen the 3C882 Isdn modem receives a voice call, Channels ﬂash and then remain lit Isdn Call Logging Troubleshooting Troubleshooting Monitoring LEDs Checking the BasicsMonitoring the Test LED Monitoring the D Channel LED Monitoring the B Channel LEDsMonitoring the SD LED Monitoring the RD LED Evaluating Symptoms and Solutions Monitoring the DTR LED That your line is configured for Circuit-switched voice and dataLine Service Switch type has been Possible Cause Solution Connection has LED remains lit Properly configured You receive aUpon power up Previous firmware Lights Disabled Symptom Possible Cause Solution Does not work By default S76=1. Use terminalAppropriate value. Refer to Result Codes for the available options Microkey Error Codes Error Code Possible Cause Solution 1022 Restoring the 3C882 Isdn Modem to Autobaud Using On-Line Help Placing the Isdn Order Through 3Com Ordering Isdn ServicePlacing the Isdn Order Through Your Telephone Company Appendix a Ordering Isdn Service What Do I Need To Support Supplementary Voice Features? Isdn Line Parameter Tables AT&T 5ESS Switch NI1 Table A-2 Line Conﬁguration for AT&T 5ESS NI1 AT&T 5ESS Custom Switch NorthernTelecomDMS 100 Switch Table A-4 Line Conﬁguration for DMS Siemens Ewsd Switch Table A-5 Line Conﬁguration for Siemens Ewsd AT Commands REGISTERS, and Result Codes AT Command Set Command state on detecting on-off Command at any speed defaultHost computer default Answer mode only \T0 disables inactivity timer default Initial configuration setReset AT Z System reset Registers Registers except S0 are the 3Com extended registers Isdn Default Phone #1 calls blocked Phone #2 to Phone port 2 onlyPhone #1 calls blocked Phone #2 to Phone port 1 or S65 Isdn Call Logging for Voice Calls for Phone Port S75 Connection Delay Public Switched Network Directory Number default Locally Assigned AddressInternet Protocol IP Address Ieee 802.1 Globally Assigned MAC Address Result Codes Table B-3 lists the 3C882 Isdn modem result codes Appendix B AT COMMANDS, S REGISTERS, and Result Codes Specifications 3C882 Isdn Modem Speciﬁcations RS-232 COM Port Pin Speciﬁcations Clear to Send CTS From Isdn modem Macintosh Serial Cable Pin Speciﬁcations PC Serial Cable Pin SpeciﬁcationsReceive Data RD Send Data SD Appendix C Specifications Conﬁguration Using DOS Configuration UsingTo copy the README.TXT ﬁle, at the C\3Com prompt, type Use the Space Bar to select the 3C882 Isdn modem’s COM port Configuration Using DOS Appendix D Configuration Using DOS Glossary Async-Sync PPP ConversionChannel Call Drop Chap COM port Firmware KbpsLayer Multilink PPP Plain old telephone service PAP Glossary Glossary Numerics Apple Macintosh requirements 1-6 Async-Sync PPP FreePPP Pinout speciﬁcations C-2 compression 5-3 conﬁgurationData calls placing Setup Troubleshooting Environmental operating range C-1DTR LED monitoring For Northern Telecom DMS 100 A-7 for Siemens Ewsd A-8 LEDs B1 channel Ordering Isdn service Result codes B-9 Ringer equivalence number C-1 Warranty 1-4 Windows Plug and Play setup Windows NT 3.5.1 3-17 Windows NT 4.0 Page Limited Warranty 3Com Corporation Bayfront Plaza 3COM END User Software License Agreement For civilian agencies Interference Handbook Canadian Notice