
B | OBTAINING SUPPORT FOR |
YOUR 3COM PRODUCTS |
| 3Com offers product registration, case management, and repair services |
| through eSupport.3com.com. You must have a user name and password |
| to access these services, which are described in this appendix. |
|
|
Register Your | To take advantage of warranty and other service benefits, you must first |
Product to Gain | register your product at: |
Service Benefits | http://eSupport.3com.com/ |
| |
| 3Com eSupport services are based on accounts that are created or that |
| you are authorized to access. |
Solve Problems Online
3Com offers the following support tool:
■3Com Knowledgebase — Helps you to troubleshoot 3Com products. This
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support engineers.
Purchase Extended | To enhance response times or extend your warranty benefits, you can |
Warranty and | purchase |
Professional | software upgrades, onsite assistance, or advanced hardware |
Services | replacement. |
Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the