3Com NJ220 manual Your 3COM Products

B	OBTAINING SUPPORT FOR
	YOUR 3COM PRODUCTS

	3Com offers product registration, case management, and repair services
	through eSupport.3com.com. You must have a user name and password
	to access these services, which are described in this appendix.
Register Your	To take advantage of warranty and other service benefits, you must first
Product to Gain	register your product at:
Service Benefits	http://eSupport.3com.com/
	3Com eSupport services are based on accounts that are created or that
	you are authorized to access.

Solve Problems Online

3Com offers the following support tool:

■3Com Knowledgebase — Helps you to troubleshoot 3Com products. This query-based interactive tool is located at:

http://knowledgebase.3com.com

It contains thousands of technical solutions written by 3Com support engineers.

Purchase Extended	To enhance response times or extend your warranty benefits, you can
Warranty and	purchase value-added services such as 24x7 telephone technical support,
Professional	software upgrades, onsite assistance, or advanced hardware
Services	replacement.

Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the