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3Com manual VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP

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30CHAPTER 3: VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP

2Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new messages (voice, e-mail, or fax) in your mailbox. Also, this indicator flashes when your telephone rings.

3Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu:

■User Directory — Displays a directory of the people in your organization. See Viewing the User Directory.

■Call History — Displays logs of your recent missed, answered, and dialed calls. See Viewing the Call History.

■Speed Dial — Speed dial numbers must be configured through the VCX User Interface, which is accessed through the web (see Enable Speed Dial Codes in Chapter 7. The VCX Model 3101 and 3101SP Basic Telephones have no buttons that can be mapped for speed dialing.

■Set Forward Number — Enables a call forwarding number. This feature is set through the VCX 7000 User Interface (see Chapter 7).

■Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator access only. Unauthorized modification of these parameters will disconnect your phone.

4Scroll buttons (Up, Down, Left, Right, Center) — Perform the following functions:

■The Up and Down buttons allow you to scroll through the items in the telephone Display Panel.

■The Center button displays the Main menu in the Display Panel.

■The Left and Right buttons are reserved for future use.

5Message button — Press this button to access your messages through the voice mail system; see the V7350 Unified Messaging Suite User Guide.

6Hold button — Places a caller on hold. See Putting a Call on Hold.

7Label area for Access buttons — The telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels.

8Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button.

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3Com manual VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP

Contents

2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone V7000 Telephone GuideVCX V7000 IP Telephony Solution System Release 3102 Business Telephone 3105 Attendant Console3Com Corporation 350 Campus Drive Marlborough, MA UNITED STATES GOVERNMENT LEGENDSTELEPHONE - MODEL CONTENTSABOUT THIS GUIDE 2 VCX V7000 BUSINESS TELEPHONE - MODEL6 STANDARD FEATURES 4 VCX V7000 BUSINESS TELEPHONE - MODEL5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT 7 ADVANCED FEATURES INDEXPage ABOUT THIS GUIDE SETDefault !0 -IP NETaddr = ConventionsCommands IconVCXTM Installation and Maintenance Guide VCXTM Administration Guide Fast Track Installation GuideGateway Fast Track Installation Guide V7350 Unified Messaging Suite Installation GuideExample V7000 Telephone Guide System Release1 TELEPHONE - MODEL VCX Telephone Model 2101 Overview Buttons and Controls Feature CodesVCX V7000 BASIC For information about the 2102 Business Telephone, see ChapterOverview VCX TelephoneModel phone. If this is the case, you cannot program the phone to use yourButtons and Controls1 Handset 7 Telephone key pad Feature Codes Feature CodesTable 3 lists the feature codes on the 2101 Basic Telephone CodePerforms hard reset. For administrator use only Force registration. For administrator use onlyPerforms soft reset. For administrator use only CodeVCX Telephone Model 2102 Overview Buttons and Controls Programmable Access Buttons Line Status Lights Feature Codes2 TELEPHONE - MODEL For information about the 2101 Basic Telephone, see ChapterOverview VCX TelephoneModel phone. If this is the case, you cannot program the phone to use yourControls 10a-fButtons and 1 Handset6 Telephone key pad Figure 3 shows the 18 programmable Access buttons Access ButtonsProgrammable Figure 3 Access ButtonsYour administrator can change these settings have a programmed Access button have an asterisk Feature Codesthis button and then pressing the code on the telephone keypad Description Table 5 Feature CodesCode 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODELPerforms soft reset. For administrator use only Feature CodesForce registration. For administrator use only Performs hard reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL VCX V7000 BASIC TELEPHONES Programmable Access Buttons3 - MODELS 3101 AND 3101SP VCX Telephone Model 3101 and 3101SP Overview Buttons and ControlsVCX Telephone Model 3101 and3101SP Overview phone. If this is the case, you cannot program the phone to use yourFigure 4 shows the buttons and controls on the VCX Model 3101SP Basic Buttons andControls Telephone. The VCX Model 3101 Basic Telephone does not include a30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP The VCX Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The VCX Model 3101 Basic Telephone11 Telephone key pad Access Buttons your administrator defines one or more buttons as User Speed DialsProgrammable Table 6 Feature Codes CodeDescription Buttons Status Lights forSystem Appearance Force registration. For administrator use only4 TELEPHONE - MODEL Programmable Access Buttons Status LightsVCX V7000 BUSINESS VCX Telephone Model 3102 Overview Buttons and ControlsOverview VCX TelephoneModel phone. If this is the case, you cannot program the phone to use yourFigure 6 shows the buttons and controls on the VCX Model Buttons andControls Figure 6 VCX Model 3102 Business Telephone6 Programmable Access buttons - See Programmable Access Buttons 9 Telephone key pad38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 22 Handset Figure 7 Access Buttons Access ButtonsFigure 7 shows the 18 programmable Access buttons on the phone ProgrammableTable 8 lists the feature codes on the 3102 Business Telephone Performs soft reset. For administrator use only Status LightsForce registration. For administrator use only Performs hard reset. For administrator use onlyIf the light is Table 9 Status Lights for System Appearance ButtonsStatus Lights The line is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL VCX V7000 ATTENDANT COMPLEMENT ATTENDANT5 CONSOLES - MODEL 3105 AND Access Buttons VCX AttendantConsole Figure 8 VCX 3105 Attendant Console d Click Search Software ComplementAttendant Attendant ConsoleThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page Using the Telephone Display Panel Viewing the Call History STANDARD FEATURESAnswering a Call Using the Hands Free Feature Making Calls Setting up a Conference Call Muting Calls Terminating CallsUsing a Headset 3102 phone only Using the HandsFree Feature the Speaker when a call arrivesMaking Calls Making Internal CallsTelephone Display Using theCAUTION This option is for administrator access only. Unauthorized Panelb For received calls, press c For missed calls, press While on a Call Putting a Callon Hold callsSetting up a Conference CallMuting Calls Another Phone Transferring a Call Directly to Voice VolumeTransferring a Call MailSpeed Dialing Feature + 104 and then adjust the speaker volumethrough 7 counting from the top of the Access buttons. See Figure On the 2102 Business phone, the speed dial buttons are ButtonsCall Park to retrieve it. The factory default Call Park extension numbers areThe Display Panel shows a display similar to the following To park a call The handset can be either on hook or off hook To prepare the headset for all calls on the Model 3102 BusinessVCX 7000 User Interface Overview Enable Speed Dial Codes ADVANCED FEATURESAccessing the VCX 7000 User Interface Enable Call Forwarding Controlling Caller IDAccessing the VCX 7000 UserInterface VCX 7000 User Welcome My Extensions Calling Features Log OutInterface Overview of the VCX V7000 User InterfaceWelcome My Extensions72 CHAPTER 7 ADVANCED FEATURES Enable Speed Dial Calling FeaturesCodes Enable Call ForwardingMake sure you write these speed dial codes in a secure location Answer Condition telephoneLine Condition ControllingCaller ID ConditionControlling Caller ID Enabling Bridge ExtensionsLogging Out The Login screen appears 2 Close your web browserLogging Out 80 CHAPTER 7 ADVANCED FEATURES INDEX NumbersPage VCX User Interface accessing 70 logging out 79 login screen voice mail transferring a call to 64 volume controlling84 INDEX