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3Com V7000 manual About This Guide

Models: V7000

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ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ V7000 telephones and consoles.

This guide is for users of the following VCX V7000 hardware and software:

■VCX 2101 Basic Telephone

■VCX 2102 Business Telephone

■VCX 3101 Basic Telephone

■VCX 3102 Business Telephone

■VCX3105 Attendant Console and PC-based SoftConsole

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the V7350 Unified Messaging Suite User Guide.

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3Com V7000 manual About This Guide

Contents

3102 Business Telephone 3105 Attendant Console V7000 Telephone GuideVCX V7000 IP Telephony Solution System Release 2101 Basic Telephone 2102 Business Telephone 3101 Basic TelephoneUNITED STATES GOVERNMENT LEGENDS 3Com Corporation 350 Campus Drive Marlborough, MA2 VCX V7000 BUSINESS TELEPHONE - MODEL CONTENTSABOUT THIS GUIDE TELEPHONE - MODEL4 VCX V7000 BUSINESS TELEPHONE - MODEL 6 STANDARD FEATURES5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT INDEX 7 ADVANCED FEATURESPage ABOUT THIS GUIDE Icon ConventionsCommands SETDefault !0 -IP NETaddr =V7350 Unified Messaging Suite Installation Guide Fast Track Installation GuideGateway Fast Track Installation Guide VCXTM Installation and Maintenance Guide VCXTM Administration GuideV7000 Telephone Guide System Release ExampleFor information about the 2102 Business Telephone, see Chapter VCX Telephone Model 2101 Overview Buttons and Controls Feature CodesVCX V7000 BASIC 1 TELEPHONE - MODELphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel OverviewControls Buttons and1 Handset 7 Telephone key pad Code Feature CodesTable 3 lists the feature codes on the 2101 Basic Telephone Feature CodesCode Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use onlyFor information about the 2101 Basic Telephone, see Chapter Programmable Access Buttons Line Status Lights Feature Codes2 TELEPHONE - MODEL VCX Telephone Model 2102 Overview Buttons and Controlsphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel Overview1 Handset 10a-fButtons and Controls6 Telephone key pad Figure 3 Access Buttons Access ButtonsProgrammable Figure 3 shows the 18 programmable Access buttonsYour administrator can change these settings Feature Codes have a programmed Access button have an asteriskthis button and then pressing the code on the telephone keypad 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL Table 5 Feature CodesCode DescriptionPerforms hard reset. For administrator use only Feature CodesForce registration. For administrator use only Performs soft reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL VCX Telephone Model 3101 and 3101SP Overview Buttons and Controls Programmable Access Buttons3 - MODELS 3101 AND 3101SP VCX V7000 BASIC TELEPHONESphone. If this is the case, you cannot program the phone to use your Model 3101 and3101SP Overview VCX TelephoneTelephone. The VCX Model 3101 Basic Telephone does not include a Buttons andControls Figure 4 shows the buttons and controls on the VCX Model 3101SP Basic30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP supports speaker phone operation. The VCX Model 3101 Basic Telephone The VCX Model 3101SP Basic Telephone includes a microphone and11 Telephone key pad your administrator defines one or more buttons as User Speed Dials Access ButtonsProgrammable Code Table 6 Feature CodesDescription Force registration. For administrator use only Status Lights forSystem Appearance ButtonsVCX Telephone Model 3102 Overview Buttons and Controls Programmable Access Buttons Status LightsVCX V7000 BUSINESS 4 TELEPHONE - MODELphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel OverviewFigure 6 VCX Model 3102 Business Telephone Buttons andControls Figure 6 shows the buttons and controls on the VCX Model9 Telephone key pad 6 Programmable Access buttons - See Programmable Access Buttons38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 22 Handset Programmable Access ButtonsFigure 7 shows the 18 programmable Access buttons on the phone Figure 7 Access ButtonsTable 8 lists the feature codes on the 3102 Business Telephone Performs hard reset. For administrator use only Status LightsForce registration. For administrator use only Performs soft reset. For administrator use onlyThe line is Table 9 Status Lights for System Appearance ButtonsStatus Lights If the light is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL COMPLEMENT ATTENDANT VCX V7000 ATTENDANT5 CONSOLES - MODEL 3105 AND VCX Attendant Access ButtonsConsole Figure 8 VCX 3105 Attendant Console d Click Search Attendant Console ComplementAttendant SoftwareThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page Setting up a Conference Call Muting Calls Terminating Calls STANDARD FEATURESAnswering a Call Using the Hands Free Feature Making Calls Using the Telephone Display Panel Viewing the Call Historythe Speaker when a call arrives Using the HandsFree Feature Using a Headset 3102 phone onlyMaking Internal Calls Making CallsPanel Using theCAUTION This option is for administrator access only. Unauthorized Telephone Displayb For received calls, press c For missed calls, press calls Putting a Callon Hold While on a CallConference Call Setting up aMuting Calls Another Phone Transferring a Call Mail VolumeTransferring a Call Directly to VoiceOn the 2102 Business phone, the speed dial buttons are Buttons Feature + 104 and then adjust the speaker volumethrough 7 counting from the top of the Access buttons. See Figure Speed Dialingto retrieve it. The factory default Call Park extension numbers are Call ParkThe Display Panel shows a display similar to the following To park a call To prepare the headset for all calls on the Model 3102 Business The handset can be either on hook or off hookEnable Call Forwarding Controlling Caller ID ADVANCED FEATURESAccessing the VCX 7000 User Interface VCX 7000 User Interface Overview Enable Speed Dial CodesVCX 7000 User Accessing theInterface of the VCX V7000 User Interface Welcome My Extensions Calling Features Log OutInterface Overview VCX 7000 UserMy Extensions Welcome72 CHAPTER 7 ADVANCED FEATURES Calling Features Enable Speed DialCodes Forwarding Enable CallMake sure you write these speed dial codes in a secure location telephone Answer ConditionCondition ControllingCaller ID Line ConditionControlling Caller ID Extensions Enabling BridgeThe Login screen appears 2 Close your web browser Logging OutLogging Out 80 CHAPTER 7 ADVANCED FEATURES Numbers INDEXPage voice mail transferring a call to 64 volume controlling VCX User Interface accessing 70 logging out 79 login screen84 INDEX