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3Com V7000 manual VCX 3105 Attendant Console

Models: V7000

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Figure 8 VCX 3105 Attendant Console

VCX Attendant Console

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Figure 8 VCX 3105 Attendant Console

1Transfer button — Enables you to send a call to another telephone. See Transferring a Call.

2Hold button — Places a caller on hold. See Putting a Call on Hold.

3Conference button — Allows you to set up a three-way conference call. See Setting up a Conference Call.

4Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See Call Park.

5Labels — You can print labels for your Attendant Console using the LabelMaker utility, which is available through the 3Com web site. See Printing Labels.

6Label cover tabs — Allow you to unsnap the plastic cover to insert labels.

7Access buttons — A light next to each button indicates whether the line is available or in use, or whether assigned features are enabled. See Attendant Console Status Lights.

8Shift button — Enables you to toggle between the two sets of Access button assignments on the Console. Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have buttons 51 through 100 selected.

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3Com V7000 manual VCX 3105 Attendant Console

Contents

3102 Business Telephone 3105 Attendant Console V7000 Telephone GuideVCX V7000 IP Telephony Solution System Release 2101 Basic Telephone 2102 Business Telephone 3101 Basic TelephoneUNITED STATES GOVERNMENT LEGENDS 3Com Corporation 350 Campus Drive Marlborough, MA2 VCX V7000 BUSINESS TELEPHONE - MODEL CONTENTSABOUT THIS GUIDE TELEPHONE - MODEL5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT 6 STANDARD FEATURES4 VCX V7000 BUSINESS TELEPHONE - MODEL INDEX 7 ADVANCED FEATURESPage ABOUT THIS GUIDE Icon ConventionsCommands SETDefault !0 -IP NETaddr =V7350 Unified Messaging Suite Installation Guide Fast Track Installation GuideGateway Fast Track Installation Guide VCXTM Installation and Maintenance Guide VCXTM Administration GuideV7000 Telephone Guide System Release ExampleFor information about the 2102 Business Telephone, see Chapter VCX Telephone Model 2101 Overview Buttons and Controls Feature CodesVCX V7000 BASIC 1 TELEPHONE - MODELphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel Overview1 Handset Buttons andControls 7 Telephone key pad Code Feature CodesTable 3 lists the feature codes on the 2101 Basic Telephone Feature CodesCode Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use onlyFor information about the 2101 Basic Telephone, see Chapter Programmable Access Buttons Line Status Lights Feature Codes2 TELEPHONE - MODEL VCX Telephone Model 2102 Overview Buttons and Controlsphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel Overview1 Handset 10a-fButtons and Controls6 Telephone key pad Figure 3 Access Buttons Access ButtonsProgrammable Figure 3 shows the 18 programmable Access buttonsYour administrator can change these settings this button and then pressing the code on the telephone keypad have a programmed Access button have an asteriskFeature Codes 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL Table 5 Feature CodesCode DescriptionPerforms hard reset. For administrator use only Feature CodesForce registration. For administrator use only Performs soft reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL VCX Telephone Model 3101 and 3101SP Overview Buttons and Controls Programmable Access Buttons3 - MODELS 3101 AND 3101SP VCX V7000 BASIC TELEPHONESphone. If this is the case, you cannot program the phone to use your Model 3101 and3101SP Overview VCX TelephoneTelephone. The VCX Model 3101 Basic Telephone does not include a Buttons andControls Figure 4 shows the buttons and controls on the VCX Model 3101SP Basic30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP 11 Telephone key pad The VCX Model 3101SP Basic Telephone includes a microphone andsupports speaker phone operation. The VCX Model 3101 Basic Telephone Programmable Access Buttonsyour administrator defines one or more buttons as User Speed Dials Description Table 6 Feature CodesCode Force registration. For administrator use only Status Lights forSystem Appearance ButtonsVCX Telephone Model 3102 Overview Buttons and Controls Programmable Access Buttons Status LightsVCX V7000 BUSINESS 4 TELEPHONE - MODELphone. If this is the case, you cannot program the phone to use your VCX TelephoneModel OverviewFigure 6 VCX Model 3102 Business Telephone Buttons andControls Figure 6 shows the buttons and controls on the VCX Model38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 6 Programmable Access buttons - See Programmable Access Buttons9 Telephone key pad 22 Handset Programmable Access ButtonsFigure 7 shows the 18 programmable Access buttons on the phone Figure 7 Access ButtonsTable 8 lists the feature codes on the 3102 Business Telephone Performs hard reset. For administrator use only Status LightsForce registration. For administrator use only Performs soft reset. For administrator use onlyThe line is Table 9 Status Lights for System Appearance ButtonsStatus Lights If the light is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 5 CONSOLES - MODEL 3105 AND VCX V7000 ATTENDANTCOMPLEMENT ATTENDANT Console Access ButtonsVCX Attendant Figure 8 VCX 3105 Attendant Console d Click Search Attendant Console ComplementAttendant SoftwareThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page Setting up a Conference Call Muting Calls Terminating Calls STANDARD FEATURESAnswering a Call Using the Hands Free Feature Making Calls Using the Telephone Display Panel Viewing the Call Historythe Speaker when a call arrives Using the HandsFree Feature Using a Headset 3102 phone onlyMaking Internal Calls Making CallsPanel Using theCAUTION This option is for administrator access only. Unauthorized Telephone Displayb For received calls, press c For missed calls, press calls Putting a Callon Hold While on a CallMuting Calls Setting up aConference Call Another Phone Transferring a Call Mail VolumeTransferring a Call Directly to VoiceOn the 2102 Business phone, the speed dial buttons are Buttons Feature + 104 and then adjust the speaker volumethrough 7 counting from the top of the Access buttons. See Figure Speed DialingThe Display Panel shows a display similar to the following Call Parkto retrieve it. The factory default Call Park extension numbers are To park a call To prepare the headset for all calls on the Model 3102 Business The handset can be either on hook or off hookEnable Call Forwarding Controlling Caller ID ADVANCED FEATURESAccessing the VCX 7000 User Interface VCX 7000 User Interface Overview Enable Speed Dial CodesInterface Accessing theVCX 7000 User of the VCX V7000 User Interface Welcome My Extensions Calling Features Log OutInterface Overview VCX 7000 User72 CHAPTER 7 ADVANCED FEATURES WelcomeMy Extensions Codes Enable Speed DialCalling Features Make sure you write these speed dial codes in a secure location Enable CallForwarding telephone Answer ConditionCondition ControllingCaller ID Line ConditionControlling Caller ID Extensions Enabling BridgeLogging Out Logging OutThe Login screen appears 2 Close your web browser 80 CHAPTER 7 ADVANCED FEATURES Numbers INDEXPage voice mail transferring a call to 64 volume controlling VCX User Interface accessing 70 logging out 79 login screen84 INDEX