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3Com V7000 manual Putting a Call, on Hold, While on a Call, calls

Models: V7000

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60CHAPTER 6: STANDARD FEATURES

The Display Panel shows the first user in the directory. Use the Scroll buttons to locate a particular user. The Soft buttons have the following functions when viewing the User Directory:

■Use the Slct button to select a user and dial that user’s extension.

■Use the Back button to display sort order options.

■Press the Slct button to sort by first name.

■Press the Back button to sort by last name.

■Press the Exit button to sort by extension.

■Use the Exit button to return to the default Display Panel.

Putting a Call	To put a call on hold:
on Hold

1While you are on a call, press the Hold button. This message appears in the Display Panel: Hold

2To return to the call, press the Hold button again or press the appropriate Access button.

Music on Hold If configured by the administrator, callers on hold hear music while they wait.

Dialing a New Call	You can put a call on hold, dial a new call, and toggle between the two
While on a Call	calls:

1While on a call, press the Hold button to put the current call on hold.

2Press an unused Access button.

3Dial the second call.

4To toggle between the two calls, put the current call on hold and then press the Access button for the call you want to resume.

Answering a New You can put your current call on hold, answer a second call, and then Call While on a Call toggle between the two calls:

1When a new call arrives, press the Hold button to put the current call on hold.

2Press the Access button for the incoming call (its light will be flashing).

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3Com V7000 manual Putting a Call, on Hold, While on a Call, calls

Contents

V7000 Telephone Guide VCX V7000 IP Telephony Solution System Release2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone 3102 Business Telephone 3105 Attendant Console3Com Corporation 350 Campus Drive Marlborough, MA UNITED STATES GOVERNMENT LEGENDSCONTENTS ABOUT THIS GUIDETELEPHONE - MODEL 2 VCX V7000 BUSINESS TELEPHONE - MODEL6 STANDARD FEATURES 4 VCX V7000 BUSINESS TELEPHONE - MODEL5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT 7 ADVANCED FEATURES INDEXPage ABOUT THIS GUIDE Conventions CommandsSETDefault !0 -IP NETaddr = IconFast Track Installation Guide Gateway Fast Track Installation GuideVCXTM Installation and Maintenance Guide VCXTM Administration Guide V7350 Unified Messaging Suite Installation GuideExample V7000 Telephone Guide System ReleaseVCX Telephone Model 2101 Overview Buttons and Controls Feature Codes VCX V7000 BASIC1 TELEPHONE - MODEL For information about the 2102 Business Telephone, see ChapterVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use yourButtons and Controls1 Handset 7 Telephone key pad Feature Codes Table 3 lists the feature codes on the 2101 Basic TelephoneFeature Codes CodeForce registration. For administrator use only Performs soft reset. For administrator use onlyPerforms hard reset. For administrator use only CodeProgrammable Access Buttons Line Status Lights Feature Codes 2 TELEPHONE - MODELVCX Telephone Model 2102 Overview Buttons and Controls For information about the 2101 Basic Telephone, see ChapterVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use your10a-f Buttons andControls 1 Handset6 Telephone key pad Access Buttons ProgrammableFigure 3 shows the 18 programmable Access buttons Figure 3 Access ButtonsYour administrator can change these settings have a programmed Access button have an asterisk Feature Codesthis button and then pressing the code on the telephone keypad Table 5 Feature Codes CodeDescription 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODELFeature Codes Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL Programmable Access Buttons 3 - MODELS 3101 AND 3101SPVCX V7000 BASIC TELEPHONES VCX Telephone Model 3101 and 3101SP Overview Buttons and ControlsModel 3101 and 3101SP OverviewVCX Telephone phone. If this is the case, you cannot program the phone to use yourButtons and ControlsFigure 4 shows the buttons and controls on the VCX Model 3101SP Basic Telephone. The VCX Model 3101 Basic Telephone does not include a30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP The VCX Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The VCX Model 3101 Basic Telephone11 Telephone key pad Access Buttons your administrator defines one or more buttons as User Speed DialsProgrammable Table 6 Feature Codes CodeDescription Status Lights for System AppearanceButtons Force registration. For administrator use onlyProgrammable Access Buttons Status Lights VCX V7000 BUSINESS4 TELEPHONE - MODEL VCX Telephone Model 3102 Overview Buttons and ControlsVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use yourButtons and ControlsFigure 6 shows the buttons and controls on the VCX Model Figure 6 VCX Model 3102 Business Telephone6 Programmable Access buttons - See Programmable Access Buttons 9 Telephone key pad38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 22 Handset Access Buttons Figure 7 shows the 18 programmable Access buttons on the phoneFigure 7 Access Buttons ProgrammableTable 8 lists the feature codes on the 3102 Business Telephone Status Lights Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use onlyTable 9 Status Lights for System Appearance Buttons Status LightsIf the light is The line is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL VCX V7000 ATTENDANT COMPLEMENT ATTENDANT5 CONSOLES - MODEL 3105 AND Access Buttons VCX AttendantConsole Figure 8 VCX 3105 Attendant Console d Click Search Complement AttendantSoftware Attendant ConsoleThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page STANDARD FEATURES Answering a Call Using the Hands Free Feature Making CallsUsing the Telephone Display Panel Viewing the Call History Setting up a Conference Call Muting Calls Terminating CallsUsing the Hands Free FeatureUsing a Headset 3102 phone only the Speaker when a call arrivesMaking Calls Making Internal CallsUsing the CAUTION This option is for administrator access only. UnauthorizedTelephone Display Panelb For received calls, press c For missed calls, press Putting a Call on HoldWhile on a Call callsSetting up a Conference CallMuting Calls Another Phone Transferring a Call Volume Transferring a CallDirectly to Voice MailFeature + 104 and then adjust the speaker volume through 7 counting from the top of the Access buttons. See FigureSpeed Dialing On the 2102 Business phone, the speed dial buttons are ButtonsCall Park to retrieve it. The factory default Call Park extension numbers areThe Display Panel shows a display similar to the following To park a call The handset can be either on hook or off hook To prepare the headset for all calls on the Model 3102 BusinessADVANCED FEATURES Accessing the VCX 7000 User InterfaceVCX 7000 User Interface Overview Enable Speed Dial Codes Enable Call Forwarding Controlling Caller IDAccessing the VCX 7000 UserInterface Welcome My Extensions Calling Features Log Out Interface OverviewVCX 7000 User of the VCX V7000 User InterfaceWelcome My Extensions72 CHAPTER 7 ADVANCED FEATURES Enable Speed Dial Calling FeaturesCodes Enable Call ForwardingMake sure you write these speed dial codes in a secure location Answer Condition telephoneControlling Caller IDLine Condition ConditionControlling Caller ID Enabling Bridge ExtensionsLogging Out The Login screen appears 2 Close your web browserLogging Out 80 CHAPTER 7 ADVANCED FEATURES INDEX NumbersPage VCX User Interface accessing 70 logging out 79 login screen voice mail transferring a call to 64 volume controlling84 INDEX