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3Com V7000 Transferring a Call, Directly to Voice, Mail, Call Waiting, Controlling the, Volume

Models: V7000

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Transferring a Call

64CHAPTER 6: STANDARD FEATURES

Transferring a Call	You can transfer incoming calls directly to voice mail by using the Fwd
Directly to Voice	Mail button.
Mail

1Press Fwd Mail (Model 3102 Model 2102) or press Feature + 440 (Model 3101 and Model 2101). The red light next to the button comes on. All future calls transfer automatically to voice mail.

2If you have not used the Fwd Mail button to transfer your calls to voice mail, you can transfer a call that is ringing by pressing Fwd Mail; only that call is transferred to Voice Mail. Subsequent incoming calls are not transferred.

3To disable this feature, press Fwd Mail again or press Feature + 440. The light goes out and now all calls ring normally.

Call Waiting	The Call Waiting feature provides a “beep” on your current call to let you
	know that another call has arrived on another access line.

1When you hear the “beep”, press the Hold button to put the current call on hold.

2Press the Access button for the incoming call. For Model 2101, press the Toggle button.

3To toggle between the two calls, put the current call on hold and then press the Access button for the call you want. For Model 2101, press the Toggle button.

Controlling the	Use the Volume Control buttons to raise or lower the volume of the
Volume	ringer, handset, and speaker.

Adjusting the volume control of one device DOES NOT affect the volume control of the other devices. For example, lowering the volume of the speaker has no effect on the handset volume. Changes you make to any device remain in effect if you reset the phone to its default settings.

■Ringer Volume — To raise or lower the volume of the ring, press the up or down Volume Control buttons repeatedly until the volume is at the level you prefer. Change your ringer volume while your telephone is ringing by listening to the ring tone.

■Handset Volume — To raise or lower the volume of the dial tone and the voice level of your callers, lift the handset then press the up or

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3Com V7000 manual Transferring a Call, Directly to Voice, Call Waiting, Controlling the, Volume, Mail button

Contents

V7000 Telephone Guide VCX V7000 IP Telephony Solution System Release2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone 3102 Business Telephone 3105 Attendant Console3Com Corporation 350 Campus Drive Marlborough, MA UNITED STATES GOVERNMENT LEGENDSCONTENTS ABOUT THIS GUIDETELEPHONE - MODEL 2 VCX V7000 BUSINESS TELEPHONE - MODEL4 VCX V7000 BUSINESS TELEPHONE - MODEL 6 STANDARD FEATURES5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT 7 ADVANCED FEATURES INDEXPage ABOUT THIS GUIDE Conventions CommandsSETDefault !0 -IP NETaddr = IconFast Track Installation Guide Gateway Fast Track Installation GuideVCXTM Installation and Maintenance Guide VCXTM Administration Guide V7350 Unified Messaging Suite Installation GuideExample V7000 Telephone Guide System ReleaseVCX Telephone Model 2101 Overview Buttons and Controls Feature Codes VCX V7000 BASIC1 TELEPHONE - MODEL For information about the 2102 Business Telephone, see ChapterVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use yourControls Buttons and1 Handset 7 Telephone key pad Feature Codes Table 3 lists the feature codes on the 2101 Basic TelephoneFeature Codes CodeForce registration. For administrator use only Performs soft reset. For administrator use onlyPerforms hard reset. For administrator use only CodeProgrammable Access Buttons Line Status Lights Feature Codes 2 TELEPHONE - MODELVCX Telephone Model 2102 Overview Buttons and Controls For information about the 2101 Basic Telephone, see ChapterVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use your10a-f Buttons andControls 1 Handset6 Telephone key pad Access Buttons ProgrammableFigure 3 shows the 18 programmable Access buttons Figure 3 Access ButtonsYour administrator can change these settings Feature Codes have a programmed Access button have an asteriskthis button and then pressing the code on the telephone keypad Table 5 Feature Codes CodeDescription 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODELFeature Codes Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL Programmable Access Buttons 3 - MODELS 3101 AND 3101SPVCX V7000 BASIC TELEPHONES VCX Telephone Model 3101 and 3101SP Overview Buttons and ControlsModel 3101 and 3101SP OverviewVCX Telephone phone. If this is the case, you cannot program the phone to use yourButtons and ControlsFigure 4 shows the buttons and controls on the VCX Model 3101SP Basic Telephone. The VCX Model 3101 Basic Telephone does not include a30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP supports speaker phone operation. The VCX Model 3101 Basic Telephone The VCX Model 3101SP Basic Telephone includes a microphone and11 Telephone key pad your administrator defines one or more buttons as User Speed Dials Access ButtonsProgrammable Code Table 6 Feature CodesDescription Status Lights for System AppearanceButtons Force registration. For administrator use onlyProgrammable Access Buttons Status Lights VCX V7000 BUSINESS4 TELEPHONE - MODEL VCX Telephone Model 3102 Overview Buttons and ControlsVCX Telephone ModelOverview phone. If this is the case, you cannot program the phone to use yourButtons and ControlsFigure 6 shows the buttons and controls on the VCX Model Figure 6 VCX Model 3102 Business Telephone9 Telephone key pad 6 Programmable Access buttons - See Programmable Access Buttons38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 22 Handset Access Buttons Figure 7 shows the 18 programmable Access buttons on the phoneFigure 7 Access Buttons ProgrammableTable 8 lists the feature codes on the 3102 Business Telephone Status Lights Force registration. For administrator use onlyPerforms soft reset. For administrator use only Performs hard reset. For administrator use onlyTable 9 Status Lights for System Appearance Buttons Status LightsIf the light is The line is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL COMPLEMENT ATTENDANT VCX V7000 ATTENDANT5 CONSOLES - MODEL 3105 AND VCX Attendant Access ButtonsConsole Figure 8 VCX 3105 Attendant Console d Click Search Complement AttendantSoftware Attendant ConsoleThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page STANDARD FEATURES Answering a Call Using the Hands Free Feature Making CallsUsing the Telephone Display Panel Viewing the Call History Setting up a Conference Call Muting Calls Terminating CallsUsing the Hands Free FeatureUsing a Headset 3102 phone only the Speaker when a call arrivesMaking Calls Making Internal CallsUsing the CAUTION This option is for administrator access only. UnauthorizedTelephone Display Panelb For received calls, press c For missed calls, press Putting a Call on HoldWhile on a Call callsConference Call Setting up aMuting Calls Another Phone Transferring a Call Volume Transferring a CallDirectly to Voice MailFeature + 104 and then adjust the speaker volume through 7 counting from the top of the Access buttons. See FigureSpeed Dialing On the 2102 Business phone, the speed dial buttons are Buttonsto retrieve it. The factory default Call Park extension numbers are Call ParkThe Display Panel shows a display similar to the following To park a call The handset can be either on hook or off hook To prepare the headset for all calls on the Model 3102 BusinessADVANCED FEATURES Accessing the VCX 7000 User InterfaceVCX 7000 User Interface Overview Enable Speed Dial Codes Enable Call Forwarding Controlling Caller IDVCX 7000 User Accessing theInterface Welcome My Extensions Calling Features Log Out Interface OverviewVCX 7000 User of the VCX V7000 User InterfaceMy Extensions Welcome72 CHAPTER 7 ADVANCED FEATURES Calling Features Enable Speed DialCodes Forwarding Enable CallMake sure you write these speed dial codes in a secure location Answer Condition telephoneControlling Caller IDLine Condition ConditionControlling Caller ID Enabling Bridge ExtensionsThe Login screen appears 2 Close your web browser Logging OutLogging Out 80 CHAPTER 7 ADVANCED FEATURES INDEX NumbersPage VCX User Interface accessing 70 logging out 79 login screen voice mail transferring a call to 64 volume controlling84 INDEX