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3Com manual VCX V7000 ATTENDANT, Complement Attendant, CONSOLES - MODEL 3105 AND

Models: V7000

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VCX V7000 ATTENDANT

5 CONSOLES — MODEL 3105 AND

COMPLEMENT ATTENDANT

The VCX V7000 Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

This chapter includes the following topics:

■VCX Attendant Console — A device that works along with VCX telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as “the receptionist.”

■Complement Attendant Software (CAS) — A software application, installed by an administrator, that allows a receptionist to answer and route calls using a personal computer.

The Attendant Console and VCX Complement Attendant Software application can be used at the same time. However:

■When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console.

■When calls appear on the CAS computer screen, you must handle them using the mouse and the CAS software features.

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3Com manual VCX V7000 ATTENDANT, Complement Attendant, CONSOLES - MODEL 3105 AND

Contents

VCX V7000 IP Telephony Solution System Release V7000 Telephone Guide2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone 3102 Business Telephone 3105 Attendant ConsoleUNITED STATES GOVERNMENT LEGENDS 3Com Corporation 350 Campus Drive Marlborough, MAABOUT THIS GUIDE CONTENTSTELEPHONE - MODEL 2 VCX V7000 BUSINESS TELEPHONE - MODEL6 STANDARD FEATURES 4 VCX V7000 BUSINESS TELEPHONE - MODEL5 VCX V7000 ATTENDANT CONSOLES - MODEL 3105 AND COMPLEMENT ATTENDANT INDEX 7 ADVANCED FEATURESPage ABOUT THIS GUIDE Commands ConventionsSETDefault !0 -IP NETaddr = IconGateway Fast Track Installation Guide Fast Track Installation GuideVCXTM Installation and Maintenance Guide VCXTM Administration Guide V7350 Unified Messaging Suite Installation GuideV7000 Telephone Guide System Release ExampleVCX V7000 BASIC VCX Telephone Model 2101 Overview Buttons and Controls Feature Codes1 TELEPHONE - MODEL For information about the 2102 Business Telephone, see ChapterModel VCX TelephoneOverview phone. If this is the case, you cannot program the phone to use yourButtons and Controls1 Handset 7 Telephone key pad Table 3 lists the feature codes on the 2101 Basic Telephone Feature CodesFeature Codes CodePerforms soft reset. For administrator use only Force registration. For administrator use onlyPerforms hard reset. For administrator use only Code2 TELEPHONE - MODEL Programmable Access Buttons Line Status Lights Feature CodesVCX Telephone Model 2102 Overview Buttons and Controls For information about the 2101 Basic Telephone, see ChapterModel VCX TelephoneOverview phone. If this is the case, you cannot program the phone to use yourButtons and 10a-fControls 1 Handset6 Telephone key pad Programmable Access ButtonsFigure 3 shows the 18 programmable Access buttons Figure 3 Access ButtonsYour administrator can change these settings have a programmed Access button have an asterisk Feature Codesthis button and then pressing the code on the telephone keypad Code Table 5 Feature CodesDescription 24 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODELForce registration. For administrator use only Feature CodesPerforms soft reset. For administrator use only Performs hard reset. For administrator use only26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE - MODEL 3 - MODELS 3101 AND 3101SP Programmable Access ButtonsVCX V7000 BASIC TELEPHONES VCX Telephone Model 3101 and 3101SP Overview Buttons and Controls3101SP Overview Model 3101 andVCX Telephone phone. If this is the case, you cannot program the phone to use yourControls Buttons andFigure 4 shows the buttons and controls on the VCX Model 3101SP Basic Telephone. The VCX Model 3101 Basic Telephone does not include a30 CHAPTER 3 VCX V7000 BASIC TELEPHONES - MODELS 3101 AND 3101SP The VCX Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The VCX Model 3101 Basic Telephone11 Telephone key pad Access Buttons your administrator defines one or more buttons as User Speed DialsProgrammable Table 6 Feature Codes CodeDescription System Appearance Status Lights forButtons Force registration. For administrator use onlyVCX V7000 BUSINESS Programmable Access Buttons Status Lights4 TELEPHONE - MODEL VCX Telephone Model 3102 Overview Buttons and ControlsModel VCX TelephoneOverview phone. If this is the case, you cannot program the phone to use yourControls Buttons andFigure 6 shows the buttons and controls on the VCX Model Figure 6 VCX Model 3102 Business Telephone6 Programmable Access buttons - See Programmable Access Buttons 9 Telephone key pad38 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL 22 Handset Figure 7 shows the 18 programmable Access buttons on the phone Access ButtonsFigure 7 Access Buttons ProgrammableTable 8 lists the feature codes on the 3102 Business Telephone Force registration. For administrator use only Status LightsPerforms soft reset. For administrator use only Performs hard reset. For administrator use onlyStatus Lights Table 9 Status Lights for System Appearance ButtonsIf the light is The line is44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE - MODEL VCX V7000 ATTENDANT COMPLEMENT ATTENDANT5 CONSOLES - MODEL 3105 AND Access Buttons VCX AttendantConsole Figure 8 VCX 3105 Attendant Console d Click Search Attendant ComplementSoftware Attendant ConsoleThe main window includes three areas Table 11 Elements of the Complement Attendant Software Screens Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page Answering a Call Using the Hands Free Feature Making Calls STANDARD FEATURESUsing the Telephone Display Panel Viewing the Call History Setting up a Conference Call Muting Calls Terminating CallsFree Feature Using the HandsUsing a Headset 3102 phone only the Speaker when a call arrivesMaking Internal Calls Making CallsCAUTION This option is for administrator access only. Unauthorized Using theTelephone Display Panelb For received calls, press c For missed calls, press on Hold Putting a CallWhile on a Call callsSetting up a Conference CallMuting Calls Another Phone Transferring a Call Transferring a Call VolumeDirectly to Voice Mailthrough 7 counting from the top of the Access buttons. See Figure Feature + 104 and then adjust the speaker volumeSpeed Dialing On the 2102 Business phone, the speed dial buttons are ButtonsCall Park to retrieve it. The factory default Call Park extension numbers areThe Display Panel shows a display similar to the following To park a call To prepare the headset for all calls on the Model 3102 Business The handset can be either on hook or off hookAccessing the VCX 7000 User Interface ADVANCED FEATURESVCX 7000 User Interface Overview Enable Speed Dial Codes Enable Call Forwarding Controlling Caller IDAccessing the VCX 7000 UserInterface Interface Overview Welcome My Extensions Calling Features Log OutVCX 7000 User of the VCX V7000 User InterfaceWelcome My Extensions72 CHAPTER 7 ADVANCED FEATURES Enable Speed Dial Calling FeaturesCodes Enable Call ForwardingMake sure you write these speed dial codes in a secure location telephone Answer ConditionCaller ID ControllingLine Condition ConditionControlling Caller ID Extensions Enabling BridgeLogging Out The Login screen appears 2 Close your web browserLogging Out 80 CHAPTER 7 ADVANCED FEATURES Numbers INDEXPage voice mail transferring a call to 64 volume controlling VCX User Interface accessing 70 logging out 79 login screen84 INDEX