3Com Version 4.3 Appendix F. Obtaining Support for Your 3Com Products

Appendix F. Obtaining Support for Your 3ComProducts

3Comoffers product registration, case management, and repair services through eSupport.3com.com. You must

havea user name and password to access these services, which are described in this appendix.

Totake advantage of warranty and other service beneﬁts, you must ﬁrst register your product at:

http://eSupport.3com.com/

3ComeSupport services are based on accounts that are created or that you are authorized to access.

3Comoffers these support tools:

•3ComKnowledgebase - Helps you to troubleshoot 3Com products. This query-based interactive tool is located at:

http://knowledgebase.3com.com/

Itcontains thousands of technical solutions written by 3Com support engineers.

Toenhance response times or extend your warranty beneﬁts, you can purchase value-added services such as 24x7

telephonetechnical support, software upgrades, onsite assistance, or advanced hardware replacement.

Experiencedengineers are available to manage your installation with minimal disruption to your network. Expert

assessmentand implementation services are offered to ﬁll resource gaps and ensure the success of your networking

projects.For more information on 3Com Extended Warranty and Professional Services, see:

http://www.3com.com/

Contactyour authorized 3Com reseller or 3Com for additional product and support information. See the table of

accessnumbers later in this appendix.

Youare entitled to bug ﬁx / maintenance releases for the version of software that you initially purchased with your

3Comproduct. To obtain access to this software, you need to register your product and then use the Serial Number

asyour login. Restricted Software is available at:

http://eSupport.3com.com/

Toobtain software releases that follow the software version that you originally purchased, 3Com recommends that

youbuy an Express or Guardian contract, a Software Upgrades contract, or an equivalent support contract from

3Comor your reseller. Support contracts that include software upgrades cover feature enhancements, incremental

functionality,and bug ﬁxes, but they do not include software that is released by 3Com as a separately ordered

product.Separately orderable software releases and licenses are listed in the 3Com Price List and are available for

purchasefrom your 3Com reseller.

3Comoffers telephone, internet, and e-mail access to technical support and repair services. To access these services

foryour region, use the appropriate telephone number, URL, or e-mail address from the table in the next section.

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