Aastra Telecom 57i CT IP Phone manual Transferring Calls, Blind Transfer, Consultative Transfer

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer

to go back to the original call.

IP Phone UI

When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls

Services Icom

Dir

Callers

L1 John Smith

>

Dial

Conf

Xfer

Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.

Transfer Key when handset is lifted

To transfer a call to another extension

1.Connect to the call you wish to transfer (if not already connected).

Model 57i CT IP Phone User Guide 75

Handling Calls