Transferring Calls, Blind Transfer | Aastra Telecom 57i IP Phone

Handling Calls

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer

to go back to the original call.

IP Phone UI

When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls

Services Icom

Dir

Callers

L1	John Smith

>

Dial

Conf

Xfer

Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.

Transfer Key when handset is lifted

76Model 57i IP Phone User Guide

Image 84

Aastra Telecom 57i IP Phone manual Transferring Calls, Blind Transfer, Consultative Transfer

Contents

57i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Table of Contents Table of Contents Limited Warranty 125 Appendix a Time Zone Codes ViiPage About this Guide About this GuideDocumentation Phone Features Installation and SetupIntroduction Introduction Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP DSP SIP Done Network Connected/Network Disconnected Idle Screen Idle Screen With Softkeys Configured Reference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Phone Options via the IP Phone UI Using the IP Phone UI ReferencesIP Phone UI Phone Options via the Aastra Web UI Finding Your Phone’s IP AddressPress IP Addr Using the Aastra Web UI Aastra Web UI Status, Operation, Basic Settings StatusOperation Basic Settings User Password User PasswordIf you change the password You will need to Aastra Web UI Click on Operation-User Password User Password Using Your Phone Using Your PhoneKey Descriptions Keys Key Description Key Descriptions Key Descriptions Multiple Line and Call Appearances Line/Call AppearanceLight Behavior Softkeys SoftkeysTop Softkeys Bottom Softkeys Softkey Functions Services Softkey Type Default StatesState-Based Softkeys Bottom Keys only Directory Softkeys Softkeys as Line/Call Appearances Line/Call Appearance Lights Softkeys Setting a Line Softkey Click on Operation-ResetClick on Operation-Softkeys and XML Setting a Speeddial Softkey Softkeys as SpeeddialsEntering a Name/Number for Speeddial Key Enter Name John Smith Restart Phone field click to restart the IP phone IP Phone UI Setting a Do Not Disturb Softkey Softkeys as Do not Disturb Setting a BLF Softkey Softkeys as Busy Lamp Field BLFExample Aastra Web UI Click on Operation-Softkeys and XML Softkeys Setting a BLF List Softkey Softkeys as BLF List Aastra Web UI Click on Operation-Softkeys and XML Softkeys for Accessing XML Services XML Application URI XML Application Title Setting XML Services Setting an XML Softkey Accessing the XML Service From the Services MenuFrom an XML Softkey Setting a Flash Softkey Softkeys as Flash Key Setting a Sprecode Softkey Softkeys as Sprecode Softkeys Static and Softkey Settings for Park/Pickup Park/Pickup Static ConfigurationPark/Pickup Call Server Configuration Values Configuring Park /Pickup using Static Configuration Aastra Web UI Click on Basic Settings-Preferences-General Park/Pickup Softkey Configuration Softkey Configuration Using the Aastra Web UI Configuring Park/Pickup using Softkey Configuration Softkeys Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Softkey Softkeys as Last Call Return lcr Sylantro Servers onlyHow it works Click on Operation-Reset Softkeys as Services Setting Services Softkey Softkeys as Directory Setting Directory Softkey Setting Callers List Softkey Softkeys as Callers List Softkeys Setting an Intercom Softkey Softkeys as an Intercom Key Softkeys Setting an EmptySoftkey Softkeys as an Empty Key Deleting a Softkey Aastra Web UI Click on Operation-Reset Restarting your phoneRestarting your phone Making Calls Making CallsDialing a Number Pre-dialing a Number Using Handsfree Speakerphone Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volume To Make and Receive Calls Using a Headset Intercom Incoming Intercom CallsTo use the Intercom key Enabling/Disabling Microphone and Auto-Answer Accessing the Redial List RedialDeleting from the Redial List To Delete All Items Mute Receiving Calls Receiving CallsAnswering an Incoming Call Sending an Incoming Call to Voicemail When on Hold Handling CallsHandling Calls Placing a Call on Hold Automatic Hold Retrieving a Held Call Transferring Calls Blind TransferConsultative Transfer Conferencing Calls To transfer a call to another extension TueMay171019am 0027 L2 Dial 203 To conference two calls you are already connected to Picking up Calls Ending CallsTo pickup a call Sorting Entries and Quick Search Feature Managing CallsDirectory List Managing Calls Adding to and Editing the Directory ListDirectory List Limitations Screen Adding Names, Numbers, Labels On ScreenEditing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Accessing the Directory List Downloading the Directory List to Your PCServer to IP Phone Download Callers List Caller’s List Screen DisplayDisplay Item Description Using the Callers List Press the Callers List key. or Editing in the Callers List Deleting from the Callers List Use Downloading the Callers List Aastra Web UI Click on Operation-Directory Call Forwarding Call Description ForwardMode Setting Call Forwarding For Global Call Forward SettingsAastra Web UI Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls Using Voicemail Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Configuring Display of Dtmf Digits Display Dtmf Digits Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring Call Waiting Tone Play Call Waiting Tone Configuring Incoming Intercom and Auto-Answer Incoming Intercom Calls and Auto-Answer Using Redial Key for Last Number Redial Ring Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Global configuration onlyRing Tone Sets For global configuration For per-line configuration Click on Operation-Reset Configuring Time and Date Time and DateSet Time and Time Format Set Date and Date Format Set Time Zone Select Time ZoneDaylight Savings Time Select Daylight Savings Additional Features Click on Operation-Reset Locking and Unlocking the Phone Locking/Unlocking a PhoneLock the Phone Unlock the Phone Aastra Web UI Click on Operation-Phone Lock Lock the Phone Lock the Phone? field, click Resetting a User Password Defining an Emergency Dial Plan Emergency Number DescriptionGSM mobile phone networks 911110 Language LanguageSpecifying the Language to Use Language Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules 536EM, 560EMModel 536EM Model 560EM References Troubleshooting Solutions Troubleshooting Solutions What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone?Page Limited Warranty Limited WarrantyWarranty Repair Services After Warranty ServicePage Appendix a Time Zone Codes Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code Time MSK Index Index Index Page Aastra Telecom Inc 41-001201-00 Rev