Handling Calls, When on Hold | Aastra Telecom 57i IP Phone specification

Handling Calls

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold.

Placing a Call on Hold

When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

TueMay1710:19am 00:27 L1 Hold

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Keri March

The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.

Note: The phone will not beep to remind you that you still have a call on hold if you are connected to another call.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

TueMay1710:19am 00:27 L1 Connected

>201

Keri March

74Model 57i IP Phone User Guide

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Aastra Telecom 57i IP Phone manual Handling Calls, Placing a Call on Hold, When on Hold, To place a call on hold

Contents

57i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Table of Contents Table of Contents Limited Warranty 125 Appendix a Time Zone Codes ViiPage About this Guide About this GuideDocumentation Introduction Phone FeaturesInstallation and Setup Introduction Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP DSP SIP Done Network Connected/Network Disconnected Idle Screen Idle Screen With Softkeys Configured Reference Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Phone Options via the IP Phone UI References Using the IP Phone UIIP Phone UI Finding Your Phone’s IP Address Phone Options via the Aastra Web UIPress IP Addr Using the Aastra Web UI Aastra Web UI Status Status, Operation, Basic SettingsOperation Basic Settings If you change the password You will need to User PasswordUser Password Aastra Web UI Click on Operation-User Password User Password Key Descriptions Using Your PhoneUsing Your Phone Keys Key Description Key Descriptions Key Descriptions Line/Call Appearance Multiple Line and Call AppearancesLight Behavior Softkeys SoftkeysTop Softkeys Bottom Softkeys Softkey Functions State-Based Softkeys Bottom Keys only ServicesSoftkey Type Default States Directory Softkeys Softkeys as Line/Call Appearances Line/Call Appearance Lights Softkeys Click on Operation-Reset Setting a Line SoftkeyClick on Operation-Softkeys and XML Softkeys as Speeddials Setting a Speeddial SoftkeyEntering a Name/Number for Speeddial Key Enter Name John Smith Restart Phone field click to restart the IP phone IP Phone UI Setting a Do Not Disturb Softkey Softkeys as Do not Disturb Example Setting a BLF SoftkeySoftkeys as Busy Lamp Field BLF Aastra Web UI Click on Operation-Softkeys and XML Softkeys Setting a BLF List Softkey Softkeys as BLF List Aastra Web UI Click on Operation-Softkeys and XML Softkeys for Accessing XML Services XML Application URI XML Application Title Setting XML Services Setting an XML Softkey From the Services Menu Accessing the XML ServiceFrom an XML Softkey Setting a Flash Softkey Softkeys as Flash Key Setting a Sprecode Softkey Softkeys as Sprecode Softkeys Park/Pickup Static Configuration Static and Softkey Settings for Park/PickupPark/Pickup Call Server Configuration Values Configuring Park /Pickup using Static Configuration Aastra Web UI Click on Basic Settings-Preferences-General Park/Pickup Softkey Configuration Softkey Configuration Using the Aastra Web UI Configuring Park/Pickup using Softkey Configuration Softkeys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Softkeys as Last Call Return lcr Sylantro Servers only Setting a Last Call Return SoftkeyHow it works Click on Operation-Reset Softkeys as Services Setting Services Softkey Softkeys as Directory Setting Directory Softkey Setting Callers List Softkey Softkeys as Callers List Softkeys Setting an Intercom Softkey Softkeys as an Intercom Key Softkeys Setting an EmptySoftkey Softkeys as an Empty Key Deleting a Softkey Restarting your phone Aastra Web UI Click on Operation-ResetRestarting your phone Dialing a Number Making CallsMaking Calls Pre-dialing a Number Advanced Volume Controls for the Headset Mic Using Handsfree SpeakerphoneUsing a Headset To change this volume To Make and Receive Calls Using a Headset Incoming Intercom Calls IntercomTo use the Intercom key Enabling/Disabling Microphone and Auto-Answer Deleting from the Redial List Accessing the Redial ListRedial To Delete All Items Mute Answering an Incoming Call Receiving CallsReceiving Calls Sending an Incoming Call to Voicemail Handling Calls When on HoldHandling Calls Placing a Call on Hold Automatic Hold Retrieving a Held Call Blind Transfer Transferring CallsConsultative Transfer Conferencing Calls To transfer a call to another extension TueMay171019am 0027 L2 Dial 203 To conference two calls you are already connected to Ending Calls Picking up CallsTo pickup a call Managing Calls Sorting Entries and Quick Search FeatureDirectory List Directory List Limitations Managing CallsAdding to and Editing the Directory List Screen On Screen Adding Names, Numbers, LabelsEditing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC Accessing the Directory ListServer to IP Phone Download Caller’s List Screen Display Callers ListDisplay Item Description Using the Callers List Press the Callers List key. or Editing in the Callers List Deleting from the Callers List Use Downloading the Callers List Aastra Web UI Click on Operation-Directory Call Forwarding Call Description ForwardMode For Global Call Forward Settings Setting Call ForwardingAastra Web UI Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls Using Voicemail Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star Codes Configuring Display of Dtmf Digits Display Dtmf Digits Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring Call Waiting Tone Play Call Waiting Tone Configuring Incoming Intercom and Auto-Answer Incoming Intercom Calls and Auto-Answer Using Redial Key for Last Number Redial Ring Tones and Tone Sets Ring Tones Global configuration only Configuring Ring Tones and Tone SetsRing Tone Sets For global configuration For per-line configuration Click on Operation-Reset Set Time and Time Format Configuring Time and DateTime and Date Set Date and Date Format Daylight Savings Time Set Time ZoneSelect Time Zone Select Daylight Savings Additional Features Click on Operation-Reset Lock the Phone Locking and Unlocking the PhoneLocking/Unlocking a Phone Unlock the Phone Aastra Web UI Click on Operation-Phone Lock Lock the Phone Lock the Phone? field, click Resetting a User Password Emergency Number Description Defining an Emergency Dial PlanGSM mobile phone networks 911110 Language LanguageSpecifying the Language to Use Language Model 536 and 560 Expansion Modules 536EM, 560EM Model 536 and 560 Expansion ModulesModel 536EM Model 560EM References Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone?Page Warranty Repair Services Limited WarrantyLimited Warranty After Warranty ServicePage Appendix a Time Zone Codes Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code Time MSK Index Index Index Page Aastra Telecom Inc 41-001201-00 Rev