ADIC SNMS 2.3 manual Technical Assistance, Contacting Support, Training, Publications

SNMS

Customer Assistance

Advanced Digital Information Corporation (ADIC) provides the following types of customer assistance for StorNext Management Suite (SNMS).

Technical Assistance

Telephone and e-mail support, as well as training for SNMS, is available through ADIC.

Contacting Support

Depending on how you purchased technical support, telephone support is provided either through your reseller or directly through ADIC.

The ADIC Technical Assistance Center (ATAC) in Denver, Colorado, provides world-wide service and support.

•In North America and Mexico, call toll-free at 1-800-827-3822.

•In Europe, call toll-free at 00800-9999-3822.

•Outside North America and Europe, refer to the ADIC Web site at www. adic.com for a listing of toll-free phone numbers from other countries.

•Send e-mail to: support@adic.com.

Training

The ADIC training organization in Denver provides hands-on instruction for all ADIC products. For a list of classes, call 720-249-5810 between 8 a.m. and 5 p.m. Mountain time.

Publications

The software distribution CDs contain all SNMS documentation in Adobe® Acrobat® Reader format. The Reader is available for download, free of charge, from Adobe, Inc. at www.adobe.com.

Customer Assistance 5-1