3
A Message to
the Customer
Advantech Customer
Services
Each and every Advantech product
is
built
to the most exacting specifica-
tions to
ensure reliable performance
in the harsh
and
demanding
condi-
tions typical
of industrial environments. Whether your new Advantech
equipment
is
destined for the laboratory or
the
factory floor,
you can be
assured that your product will provide the reliability and ease of
operation
for which
the name
Advantech
has
come to be known.
Your satisfaction
is our primary concern.
Here is
a guide to Advantech’s
customer services. To ensure you get the full benefit
of our
services,
please follow
the instructions below
carefully.
Technical Support
We want you to
get the maximum
performance from
your
products.
So if
you run into technical difficulties, we are
here
to
help. For the most
fre-
quently
asked questions, you
can easily find
answers
in
your product doc-
umentation.
These answers are normally
a lot more detailed than
the ones
we can give
over the
phone.
So please consult this
manual
first. If you still cannot
find
the answer,
gather
all the information or
questions
that apply to your problem, and
with
the
product close at hand, call your dealer. Our
dealers are well
trained and ready to give
you the support
you need to
get
the most
from
your
Advantech products. In fact,
most problems
reported are
minor and
are
able to be easily solved over
the phone.
In addition, free
technical support
is available
from Advantech engineers
every business
day.
We are always
ready to give
advice on application
requirements or
specific information
on
the installation and operation of
any of our products.